Team Lead (Full time) - PENN

RCL - Reitmans Canada Ltd/Ltée; Ottawa; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Monthly Bonus

Tuition Reimbursement

Store discounts up to 70%

Generous referral policy

Job summary

RCL - Reitmans Canada Limited in Ottawa is seeking a Team Lead to collaborate with the management team, inspiring the team to deliver an outstanding customer experience.

With your leadership and hands‑on approach, you will help create a vibrant, organized, and customer‑focused environment.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer‑focused environment.
• Ability to motivate and guide a team toward shared goals.
• Strong communication and problem‑solving skills.
• Customer‑focused mindset with the ability to create a welcoming shopping experience.
• Excellent organizational and multitasking abilities in a fast‑paced environment.
• Knowledge of store operations including scheduling, cash management and merchandising.
• Passion for fashion and knowledge of current trends.
• Proficient with POS, ERP, ATS systems and MS Office Suite.
• Flexible availability for evenings, weekends and holidays.
• High school diploma required.

Responsibilities

• Support store performance by contributing to the achievement of sales goals and KPIs.
• Assist with day‑to‑day operations, including compliance with policies, loss prevention, cash management, and scheduling.
• Maintain high standards of merchandising and visual presentation to enhance the customer experience.
• Coach and develop the team through ongoing training and feedback.
• Promote effective communication with the Store Manager to ensure alignment and timely execution of priorities.
• Collaborate with management to ensure aligned priorities and swift action plan execution.
• Model a customer‑first mindset by leading on the sales floor and resolving customer concerns.

Skills

Leadership

Team motivation

Communication

Customer focus

Merchandising

Organizational skills

Problem solving

Adaptability

Education

High school diploma

Tools

POS systems

ERP

MS Office

ATS

Job description

Company Description

PENN. Penningtons is the premier Canadian destination for plus-size fashion. As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers. We empower women to be fearless and embrace fashion as a form of self-celebration. If you are passionate about body acceptance and refuse to compromise on your style or your career,

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience.

With your leadership, sense of style, and hands‑on approach, you will help create a vibrant, organized, and customer‑focused environment.

Key Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
• Assist with day‑to‑day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
• Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
• Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
• Model a customer‑first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer‑focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem‑solving skills.
• Customer‑focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast‑paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

What Sets Us Apart

Hiring rate of $1.80 above minimum wage

Exclusive Benefits

• Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work‑life balance
• Well‑Being First: Access a comprehensive benefits program designed to take care of you
• Monthly Bonus*: Attractive bonus potential to reward your efforts and outstanding performance!
• Career Advancement*: Opportunities for professional growth and career development
• Tuition Reimbursement*: Invest in your future with financial support for your education
• Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy*: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!
• Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.