Team Lead, Flight Dispatch

WestJet Group; Calgary; Sur place; CAD 90 000 - 130 000; Plein temps

Résumé du poste

WestJet Group is seeking a Flight Dispatch Team Lead to provide front-line leadership in a 24/7 operations environment. You will oversee tactical floor operations, support dispatchers, and ensure adherence to safety, regulatory, and collective agreement requirements.

You will act as the first escalation point for real-time issues, coach staff, and maintain high standards of performance and compliance in a dynamic airline setting in Calgary.

Qualifications

• Minimum 6 years flight dispatch experience in domestic and international aircraft operations.
• Must be a qualified and maintain currency as a Flight Dispatcher as per the Canadian Aviation Regulations.
• Strong knowledge of flight dispatch, operational control, flight planning, and regulatory compliance in a complex airline environment.
• Demonstrated ability to lead in a 24/7 operation and make timely, sound decisions during irregular operations.
• Working knowledge of Transport Canada requirements, safety management systems, and quality assurance practices.
• Ability to interpret and consistently apply collective agreement provisions and established workplace procedures.
• Strong coaching, communication, conflict-resolution, and relationship-management skills.
• Sound judgment, composure, and accountability when managing operational, safety, or people-related escalations.
• A collaborative leadership style focused on employee support, consistent standards, and continuous improvement.

Responsabilités

• Lead tactical operations: oversee daily dispatch execution and ensure safety and compliance.
• Manage real-time escalations: act as primary contact for live disruptions and regulatory concerns.
• Support workforce scheduling: adjust shifts and manage daily scheduling per CALDA agreement.
• Provide front-line labour support: respond to routine collective agreement questions and resolve concerns early.
• Monitor quality and performance: conduct QA checks and coach dispatchers.
• Document and elevate: record anomalies and escalate significant issues to the Manager, Flight Dispatch.
• Resolve tactical conflicts: support routing, weather, and other dispatch issues with accountability.
• Assume other duties as assigned by the Manager Flight Dispatch.

Connaissances

Leadership

Communication

Coaching

Decision-making

Formation

Flight Dispatcher qualification (CARs)

Outils

Flight dispatch procedures

Description du poste

Flight Dispatch is seeking aTeam Lead to provide dedicated, front-line leadership within our 24/7 operational control environment. This role is an opportunity to shape safe, consistent, and resilient dispatch operations while supporting a highly skilled team in a Transport Canada regulated setting.

The Opportunity:

Reporting to the Manager, Flight Dispatch, the Flight Dispatch Team Lead oversees day-to-day tactical floor operations and serves as the primary escalation point for real-time operational control issues. The Team Lead supports dispatchers, helping ensure consistent adherence to safety, regulatory, flight planning, and collective agreement requirements.

Key Responsibilities:

• Lead tactical operations: Oversee daily dispatch execution and promote consistent application of safety, compliance, operational control, and flight planning standards.
• Manage real-time escalations: Serve as the first point of contact for live operational disruptions, irregular operations, immediate safety hazards, and regulatory concerns during the shift.
• Support workforce scheduling: Address shift adjustments and administer daily scheduling requirements in accordance with the CALDA collective agreement.
• Provide front-line labour support: Respond to routine collective agreement questions, document informal disputes, and work to resolve concerns before they elevate.
• Monitor quality and performance: Conduct routine quality assurance checks, assess active workloads, and provide timely coaching on dispatcher technical execution.
• Document and elevate: Record operational anomalies and elevate significant compliance, safety, labour, or performance matters to the Manager, Flight Dispatch.
• Resolve tactical conflicts: Support timely resolution of routing, payload, weather, and other operational dispatch issues while maintaining clear accountability and sound decision-making.
• Assume other duties as assigned by the Manager Flight Dispatch.

Qualifications:

• Minimum 6 years flight dispatch experience in domestic and international aircraft operations.
• Must be a qualified and maintain currency as a Flight Dispatcher as per the Canadian Aviation Regulations.
• Strong knowledge of flight dispatch, operational control, flight planning, and regulatory compliance in a complex airline environment.
• Demonstrated ability to lead in a 24/7 operation and make timely, sound decisions during irregular operations.
• Working knowledge of Transport Canada requirements, safety management systems, and quality assurance practices.
• Ability to interpret and consistently apply collective agreement provisions and established workplace procedures.
• Strong coaching, communication, conflict-resolution, and relationship-management skills.
• Sound judgment, composure, and accountability when managing operational, safety, or people-related escalations.
• A collaborative leadership style focused on employee support, consistent standards, and continuous improvement.