Airport Dispatch Agent

GAT Airline Ground Support; Vancouver; On-site; CAD 52,000 - 68,000; Full time

Job summary

GAT Airline Ground Support in Vancouver seeks a Dispatch Coordinator to be the central contact for base catering operations. The role develops detailed operational plans, manages administrative tasks, and follows up to ensure safety and efficiency in day-to-day operations.

The position requires 1–3 years of administrative coordination experience, proficiency with MS Office, and ability to work nights and weekends.

Qualifications

• 1-3 years administrative and coordination experience.
• Be at least 18 years old.
• Possess a valid Canadian driver's license.
• Ability to work permanently in Canada.
• Obtain a clear criminal record.
• Must obtain airport/Transport Canada security clearances.
• Must obtain airport vehicle operator permit.
• Capable of lifting up to 70 lbs regularly.
• Willing to work nights, weekends, holidays and varying schedules.
• Complete airline and corporate training programs and recertification.

Responsibilities

• Attend to and report all flight-related issues or calls.
• Lead pre-shift huddle with staff on duty.
• Review and respond to previous shift emails.
• Track staff attendance and absences.
• Update flight blocks with revised timings, gates, and locations.
• Note any uncompleted strips and reasons.
• Ensure drivers’ breaks are taken and crews are where they should be.
• Maintain constant communication with crew and airline staff.
• Prepare next day blocks and assign drivers/vehicles.
• Create and verify blocks for following days and adjust manpower.
• Communicate real-time any operational deviations to the airlines.
• Shut off lights and inspect trucks/warehouse at end of shift.
• Utilize downtime to load trucks and prepare bulk items.
• Update GPET for all serviced flights per shift.
• Complete flight safety declarations and carrier checklists.
• Document and report truck issues in the driver log.

Skills

Communication

Teamwork

Under pressure

Attention to detail

Critical thinking

Organization

Reporting to leadership

Integrity

Work ethic

Policy interpretation

Staff motivation

Interdepartmental coordination

Safety mindset

Multitasking

Deadline orientation

Tools

MS Office

Word

Excel

Outlook

Job description

Summary

The Dispatch Coordinator is the central point of contact for base catering operations. The position develops and maintains detailed operational planning which includes administrative, implementation, and follow up tasks for Sky Café bases. Works with the team to understand and assist with tracking all work, task, and operational processes.

Core Competencies

• Exceptional communication skills with individuals at all levels of the organization, both oral and written
• Able to work efficiently as a part of the team as well as individually
• Ability to work under pressure and meet set deadlines
• Attention to detail in all areas of work
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
• Above average organizational, time management and prioritizing skills
• Comfortable presenting materials and reports to senior management
• High level of personal integrity
• Strong work ethic and positive team attitude
• Interpret and implement company policies and procedures
• Motivate staff to meet associated goals as required for effective safe day to day operations
• Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Work co-operatively between key management personnel and co-workers to achieve company goals and maintain safe and smooth operations
• Prepare for and respond to unforeseen changes/challenges related to safety and operations performance as it pertains to day to day operations
• Successfully multitask and handle changing priorities
• Work well under pressure and meet set deadlines
• Consistently demonstrate a safety focused mindset

Key Responsibilities

• Attend to and Report all issues/calls regarding each flight
• Perform operational pre-shift huddle meetings with entire staff on duty
• Review previous shift emails and ensure that they are all addressed/responded to
• Report all staff late arrival times, early leaves, and absenteeism
• Update DFI (AirTransat) and other airlines revisions onto blocks to include revised timings, updated gates, aircraft locations, tow times, and gates for all aircrafts must be included on each block
• Report any pending strips that were not done during the shift and the reason for it not being stripped
• Confirm all drivers have had the opportunity to take their break(s)
• Maintain communication with all drivers and ensure that they are where they are supposed to be, and they are returning to the base in a timely manner
• Maintain constant communication with crew members and/or airlines operational staff or representatives
• Update next day blocks for AM/PM and put names of drivers and shift times and corresponding truck that they are to use and inform Manager/Supervisor regarding any deviations in manpower scheduling
• Ensure that blocks for following days are created properly and drivers are confirmed for the following day – trucks should be assigned according to the flights that they are doing.
• Every single occurrence that is outside of normal operations must be communicated to Airlines as they occur (in real time)
• At the end of each shift, ensure that all lights have been shut off on all trucks, and check the back of the warehouse and all trucks for cleanliness, fuel, etc.
• Must ensure that crew is back from break on time, any downtime must be utilized by getting ahead on loading of the trucks, cleaning of the trucks, and/or building bulk items
• Dispatch will be cross trained on different aspects of the Warehouse operations and build bulk and ice
• Update GPET according to the shift worked – GPET MUST BE UPDATED FOR ALL FLIGHT SERVICED PER SHIFT including double checking for accuracy to ensure that all extra charges and information is inputted correctly
• Ensure that the Security declaration is completed for each flight
• Ensure that carrier check lists are completed and uploaded onto Google Drive
• Ensure that the Driver Log is completed in full and any issues with the truck is reported on the driver log.

Requirements

• 1-3 years Administrative and Coordination experience
• MS Office, experience is preferred
• Word, Excel, Outlook experience is essential
• Be at least 18 years old
• Posses a valid Canadian driver's license
• Ability to work on a permanent basis in Canada
• Obtain a clear criminal record
• Must obtain necessary airport and/or Transport Canada security clearances
• Must obtain necessary airport vehicle operator permit
• Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis
• Ability to work nights, weekends, holidays and varying schedule and be available on call as required
• Must successfully complete airline and corporate specific training programs and recertification