Team Lead, Client Services

Fogler, Rubinoff LLP; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Fogler, Rubinoff LLP in Toronto is seeking a Team Lead, Client Services to oversee the Reception Desk and deliver exceptional service to the Firm’s internal and external clients. The role requires coordinating boardroom bookings, managing inquiries, and supporting Hospitality services, with on-site hours Monday to Friday 10:00am-6:00pm, and occasional 8:00am-4:00pm shifts.

Minimum 3 years in a professional services environment, strong communication, and proficiency with Microsoft Office.

Qualifications

• Minimum of 3 years of relevant experience within a professional services environment.
• Experience in a customer/client service role, including front desk or reception.
• A positive, professional, upbeat personality and the ability to interact with clients and members of the firm in a sensitive, tactful, diplomatic and professional manner.
• Superior telephone manners and strong interpersonal skills.
• Strong time management skills with the ability to meet deadlines and juggle multiple priorities with ease.
• Demonstrates good judgement and comfortable seeking advice and guidance from other team members when necessary.
• Demonstrates intermediate proficiency with Microsoft Office applications, including Word, Excel, Outlook, Contacts, Calendar, and Teams.

Responsibilities

• Provides daily coverage of the Reception Desk and ensures a welcoming and professional first point of contact for the Firm.
• Greets and assists clients, guests, and Firm Members.
• Answers, screens, and directs incoming calls, takes messages, and responds to inquiries promptly and professionally.
• Manages general inquiries received by telephone and email, directing matters to the appropriate individual or department.
• Manages meeting and boardroom bookings and coordinates room requirements.
• Maintains a professional, organized, and welcoming reception area.
• Monitors and maintains reception supplies and materials; and
• Provides direction and support to the Hospitality team as required to ensure consistent service standards.

Skills

Front desk

Customer service

Interpersonal skills

Microsoft Office

Time management

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Calendar

Job description

Why become a Fogler, Rubinoff ("FR") team member?

At FR, one of our fundamental objectives is to keep our employees and their families healthy—physically, emotionally, and financially. To ensure the health and wellness of all our team members, we offer our Law Clerk, Staff and Support team members a comprehensive benefits package which includes extended health, dental, “flex” health care spending, disability insurance, a robust Employee and Family Assistance Program, an annual fitness allowance and an RRSP matching program.

Our team members receive a generous Time Away from Work package, including flexible paid Personal Time Off, Volunteer time, paid Birthday, Moving Day, and more.

We believe in recognizing and rewarding our team members through our Milestone Anniversary Bonus program and our monthly acknowledgement of service excellence through our peer-to-peer “FRecognition” program. All team members enjoy complimentary on-site breakfast and snacks twice a week, and are invited to attend our annual events such as our Summer Gathering, Staff Appreciation Week, and our Holiday party.

We support continued professional development and encourage professional and personal growth through our “FR Academy”, a learning management system offering a variety of online educational modules that cater to enhancing our internal training and learning culture.

We are seeking a Team Lead, Client Services to join our Client Services & Hospitality team. The Team Lead will oversee the Reception Desk and provide exceptional service to the Firm’s internal and external clients.

Key responsibilities include managing boardroom bookings and catering orders, anticipating client needs, and proactively resolving issues. The successful candidate will demonstrate strong communication and organizational skills, initiative, the ability to multitask and prioritize in a fast-paced environment, and intermediate computer skills. They must be comfortable working independently and as part of a team.

Hours of Work:

Monday to Friday, on-site, primary hours are 10:00am – 6:00pm but must also be available for 8:00am – 4:00pm shifts.

Duties and Responsibilities:

Reception & Switchboard (Primary Role):

• Provides daily coverage of the Reception Desk and ensures a welcoming and professional first point of contact for the Firm;
• Greets and assists clients, guests, and Firm Members;
• Answers, screens, and directs incoming calls, takes messages, and responds to inquiries promptly and professionally;
• Manages general inquiries received by telephone and email, directing matters to the appropriate individual or department;
• Manages meeting and boardroom bookings and coordinates room requirements;
• Maintains a professional, organized, and welcoming reception area;
• Monitors and maintains reception supplies and materials; and
• Provides direction and support to the Hospitality team as required to ensure consistent service standards.

Hospitality Services (Secondary / Back-up Support):

• From time-to-time provides back-up support to Hospitality Services as required, including maintaining kitchens, serveries, lunchrooms, and boardrooms;
• Assists with coordinating boardroom set-ups, food and beverage service, and post-meeting clean-up;
• Reports maintenance or facility issues to the Facilities Coordinator;
• Provides occasional support with FR Café breakfast and snack set-up, including sourcing items as required;
• Monitors hospitality supplies and assists with maintaining storage areas and placing orders as required; and
• Follows Firm cleaning, safety, and service standards.

Qualifications:

• Minimum of 3 years of relevant experience within a professional services environment;
• Experience in a customer/client service role, including front desk or reception;
• A positive, professional, upbeat personality and the ability to interact with clients and members of the firm in a sensitive, tactful, diplomatic and professional manner;
• Superior telephone manners and strong interpersonal skills;
• Strong time management skills with the ability to meet deadlines and juggle multiple priorities with ease;
• Demonstrates good judgement and comfortable seeking advice and guidance from other team members when necessary; and
• Demonstrates intermediate proficiency with Microsoft Office applications, including Word, Excel, Outlook, Contacts, Calendar, and Teams.

Physical Effort:

• Requires standing/ walking;
• Requires lifting up to 20 lbs (ex. office supplies, files, boxes); and
• Requires ability to twist and bend (ex. loading/unloading carts, etc.).

Compensation:

The expected annual salary range for this position is $50,000.00-$60,000.00. Compensation will be determined based on a variety of factors, including the successful candidate’s experience, skills, qualifications, and job-related knowledge. We are committed to equitable and competitive compensation that aligns with internal salary structures and external market benchmarks. This posting is for an existing vacancy.

Fogler, Rubinoff LLP is an equal opportunity employer committed to fostering an inclusive, diverse, and respectful workplace. We welcome and encourage applications from individuals of all backgrounds, including First Nations, Inuit and Métis peoples, people with disabilities, members of racialized communities, and people who identify as women and/or LGBTQ2S+. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.