Team Lead, Client Experience

Sephora; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join a leading beauty retailer as a Team Lead, Client Experience, where you will oversee sales departments and enhance client service. Enjoy competitive perks including training, discounts, and a vibrant team environment, while driving store performance through innovative practices.

Benefits

Employee discounts

Career development training

Exclusive brand events

Qualifications

• 1-3 years experience in a similar role.
• Excellent verbal and written communication skills.
• Proven ability to create teams and develop store leaders.

Responsibilities

• Oversee all sales floor departments within the store.
• Ensure team executes Sephora's selling model.
• Participate in performance management and coaching.

Skills

Verbal communication

Written communication

Team leadership

Job description

The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephoras selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

• Client Experience. Ensure all on-stage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues / feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the stores sales performance and business opportunities.

Wed love to hear from you if

• You have one to three years experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal / written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, youll enjoy

• The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
• The perks. Think youve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

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