Team Lead, Asset Performance

Yamaha Motor Canada Ltd.; Toronto; Hybrid; CAD 75,000 - 80,000; Full time

Benefits offered by this job

Health and dental

Employee assistance

Sales bonus

RRSP match

Insurance – STD/LTD

Parental leave top-up

Recognition program

Educational assistance

Product purchase program

Kando culture

Job summary

Yamaha Motor Canada Ltd. is seeking a Senior Collections Supervisor to lead a team of collectors within Yamaha Motor Finance Canada’s consumer loan portfolio.

You will mentor staff, manage calls, and coordinate loss mitigation efforts in a hybrid environment at 480 Gordon Baker Road, Toronto. The ideal candidate has 3–5 years in supervisory collection roles for asset-backed loans, bilingual in French and English, and strong negotiation, analytical, and coaching skills.

Qualifications

• 3–5 years of supervisory collection experience.
• College degree required.
• Bilingual in French and English.
• Experience with asset-backed loan collections.

Responsibilities

• Mentor and lead the assigned collection team to meet targets.
• Resolve escalated collection calls with customers.
• Maximize contact efficiency using the dialer.
• Collaborate to improve department efficiency and customer experience.
• Identify and mitigate potential losses per guidelines.
• Complete performance reviews for direct reports.
• Approve extensions, rewrites and alternative payment plans.
• Lead team meetings and participate in special projects.

Skills

Bilingual (Fr/En)

Negotiation skills

Coaching/mentoring

Organizational skills

Written communication

Verbal communication

Analytical skills

Team player

Education

College Degree

Job description

Yamaha Motor Finance Canada is the established captive finance division of Yamaha Motor Canada, and a subsidiary of Yamaha Motor Finance Corporation U.S.A, which is focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Position Information

• Department:YMFCA
• Location:480 Gordon Baker Road
  • Hybrid
• Status:Full Time
• Reports to:Manager, Asset Performance

Summary of Responsibilities

Lead a team of collectors to mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

Key Duties and Responsibilities

• Mentor / train and lead assigned collection team members in a dialer environment to meetand exceed predefined targets aimed at reducing delinquency and avoiding losses.
• Bring escalated collection calls to a satisfactory conclusion for both Yamaha Motor Financeand the customer.
• Utilize dialer to maximize collector contact efficiency and monitor individual/team performance.
• Collaborate with team members to optimize department efficiency and the customer experience.
• Identify and cure potential loss scenarios with a sense of urgency and within specifiedcorporate and regulatory guidelines.
• Complete performance reviews on direct reports.
• Approve consumer requests for contract extensions, rewrites, and custom payment plans.
• Conduct team meetings as required.
• Participate in special projects as required.

Education Requirements and/or Experience Requirements

• Degree/Diploma:College Degree
• Program of Study:General
• Years of Experience: 3-5 years of expeirence
• Type of Experience:Supervisory Collection role for asset-backed loans

Skills and Abilities

• Bilingual (French and English) is required.
• Superior organizational skills; strong negotiation skills; effective coaching/mentoring skills; high emotional, IQ; team player.
• Effective written and verbal communication skills. Strong analytical skills.

Expected salary: $75,000 - $80,000/per annum

Although base salary for this position is listed, final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.

Beyond base salary, our total rewards program includes:

• 100% employer-paid health and dental benefits
• Employee assistance program
• Corporate bonus incentive + sales bonus (for applicable roles)
• RRSP with employer DPSP match (up to 5% of base salary)
• Employee-paid STD, LTD, and life/dependent insurance
• Parental/maternal leave top-up programs
• Employee recognition program (Accelerate Together)
• Educational assistance
• Employee product purchase and rental program perks
• Kando-driven corporate culture, recognized as a top GTA employer

Artificial Intelligence (AI) Usage Disclosure

This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.

Accommodation Disclosure

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Partner Confidentiality Disclosure

Current employees of Yamaha dealers are welcome to apply for opportunities with Yamaha Motor Canada and Yamaha Motor Finance Corporation – Canada.

We recognize the importance of maintaining candidate confidentiality throughout the recruitment process. An applicant's interest in an opportunity will be treated confidentially and will not be disclosed to their current employer during the early stages of the recruitment process.

While candidates are responsible for determining when and how to inform their current employer of their interest in a YMCA opportunity, we understand they may prefer to delay those discussions until they have advanced to the later stages of the process.

If YMCA decides to extend an offer of employment, a member of YMCA leadership may need to connect with the applicable dealer or business partner before employment is finalized. In such cases, the candidate will be informed in advance, and YMCA will not contact the dealer or business partner without the candidate's knowledge and consent.

Each situation will be reviewed on a case-by-case basis, with consideration given to professionalism, transparency, and our ongoing business relationships.