Operations, Ocean Import

DSV; Milton; On-site; CAD 71,000 - 86,000; Full time

Job summary

DSV - Global Transport and Logistics in Milton, Canada, seeks an Operations, Ocean Import specialist to manage shipments from start to finish, coordinating with carriers, overseas offices, airlines, and customers to meet timelines and compliance.

You will handle documentation, track shipments, and ensure quality service while maintaining strong customer relationships and efficient operations.

Qualifications

• Minimum of 1–2 years international transportation experience.
• Education in supply chain logistics, international transportation, or related field.
• CIFFA certificate is an asset
• Dangerous Goods Certification is an asset
• GDP Training, if required

Responsibilities

• Daily management and coordination of shipments.
• Establish and coordinate schedules with carriers and tender shipments.
• Create, coordinate country specific documents.
• Adhere to all domestic and international shipping regulations.
• Track and trace all shipments.
• Prepare and publish reports, as requested.
• Proactively identify problems and implement solutions.
• Confirm rates with carriers.
• Responsible for cost containment of shipments.
• Evaluate shipments and choose cost-effective transport options.
• Ensure DSV KPIs are met throughout movement of shipments.
• Lane analysis to choose transport mode per customer requirements.
• Daily communication with customers on issues and resolution.
• Manage new account implementation from SOP to execution.

Skills

English communication

Customer service

Problem solving

Time management

Multitasking

Team player

Education

Supply chain logistics education

CIFFA certificate (asset)

Dangerous Goods Certification (asset)

GDP Training (asset)

Tools

CargoWise

Microsoft Office

Job description

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: Operations, Ocean Import
Time Type: Full Time

Compensation: Salary starting at $55,000, plus eligible benefits, in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

SUMMARY

The primary function in an Operations, Ocean Import role is to process all shipments, coordinating the movement and monitoring while in route. The position requires handling of shipments from start to finish ensuring compliance with DSV policies as well as government regulations. This role serves as the primary point of contact for customers and will provide the highest level of customer service and quality by efficiently processing all inbound and outbound requirements before or within agreed time frames. Direct communication with customers, overseas offices, airlines or ocean carriers, warehouses and truckers is required.

KEY DUTIES AND RESPONSIBILITIES

• Daily management and coordination of shipments
• Establish and coordinate schedules with carriers and tender shipments
• Create, coordinate country specific documents
• Adhere to all domestic and international shipping regulations
• Track and trace all shipments
• Prepare and publish reports, as requested
• Proactively identify problems and swiftly implement the appropriate solutions
• Confirm rates with carriers
• Responsible for cost containment of shipments, via accounting system
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Ensure all DSV KPIs met throughout the movement of the shipment
• Lane analysis required on orders to select the most appropriate mode of transport within customer requirements
• Daily Communication with customers on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• A minimum of one to two years international transportation industry experience or,
• Education in supply chain logistics, international transportation, or a related field of study.
• CIFFA certificate, an asset
• Dangerous Goods Certification, an asset
• GDP Training, if required

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process