Team Lead, Ocean Import

DSV - Global Transport and Logistics; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Job summary

DSV – Global Transport and Logistics, located in Saint-Laurent, Quebec, is hiring a Team Lead, Ocean Import to oversee daily shipments, supervise the operations desk, and ensure KPI-driven performance. The role involves coordinating schedules with carriers, mentoring staff, and maintaining compliance with quality and safety standards.

Ideal candidates will have a background in supply chain logistics or international transportation, at least two years in freight forwarding, and strong

Qualifications

• Education in supply chain logistics, international transportation, or related field.
• Minimum two years’ experience in a freight forwarding environment.
• CIFFA certificate a plus; Dangerous Goods certification a plus.

Responsibilities

• Daily management and coordination of shipments
• Direct desk level, day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery
• Daily communication with customer on relevant issues and resolution
• Manage new account implementation from SOP to execution
• Demonstrate deductive logic, problem solving and troubleshooting skills
• Effectively deal with any issues within scope of responsibility
• Adhere to all company policies, procedures, and guidelines
• Supports ISO 9001 and ISO 45001 initiatives at Montreal location
• Ensure day-to-day activities promote safety and sustainability

Skills

Leadership

Customer service

Problem solving

Bilingual EN/FR

Time management

Communication

Education

Supply chain logistics education

International transportation background

Tools

CargoWise

Microsoft Office

Job description

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Saint-Laurent, Rue Beaulac

Job Posting Title: Team Lead, Ocean Import

Time Type: Full Time

This posting is for an existing vacancy and not intended to create a talent pipeline

The function of the Operations Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

Key Duties And Responsibilities

• Daily management and coordination of shipments
• Direct desk level, day to day operations of the Operation Department
• Champion process and procedure to meet or exceed company KPI requirements
• Establish and coordinate schedules with carriers and tender shipments
• Prepare and publish reports as requested
• Mentor and train new staff from time to time
• Proactively identify problems and swiftly implement the appropriate solution
• Responsible for cost containment of shipments
• Evaluate shipments, consolidate loads, select most cost-effective method of delivery
• Daily Communication with customer on relevant issues and resolution
• Manage new account implementation from standard operating procedure to execution
• Ability to demonstrate deductive logic, problem solving and trouble shooting skills
• Effectively deal with any issues that arise within scope of responsibility
• Adhere to all company policies, procedures, and guidelines

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Qualifications

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study
• Minimum two (2) years’ experience in a freight forwarding environment
• CIFFA certificate, an asset
• Dangerous Goods certification, an asset

Skills and Competencies

• Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
• Good command of English language, both verbally and written
• Above average customer service skills
• Interpersonal skills that build respected professional relationships internally & externally
• Demonstrated good leadership and management skills
• Excellent organizational and time management skills
• Ability to manage tight deadlines
• Excellent problem-solving and analytical skills
• Attention to detail and punctuality
• Be authentic, approachable, open and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• Proficient with both English and French language
• Ability to communicate effectively in a diverse multicultural environment.
• Proficient in Microsoft Office suite
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.