Team Lead

Kiokii and...; St. Catharines; On-site; CAD 42,000 - 56,000; Full time

Job summary

Kiokii Inc. is expanding in Niagara and seeks a Team Lead to elevate guest experiences and guide the store team. You will model Kiokii’s values, oversee daily operations, and motivate staff to deliver exceptional service at our Niagara Pen Centre location.

You’ll be responsible for directing team members, training associates, ensuring health and safety standards, and assisting with opening and setup to support a smooth store launch. Join us if you’re passionate about Asian beauty and teamwork.

Qualifications

• Minimum of 1 year of retail experience, with leadership or supervisory experience preferred.
• Passionate about the Asian beauty industry and trends.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Able to lift up to 30 lbs.
• Knowledge of retail store operations, merchandising, and customer service standards.

Responsibilities

• Assist store management in daily operations to ensure smooth workflows.
• Provide direction, support, and training to staff as needed.
• Maintain store conditions meeting company standards and safety rules.
• Support staffing to align with business needs.
• Address customer inquiries and resolve issues, escalating when needed.
• Drive sales by meeting store targets and KPIs.
• Support store opening and setup.

Skills

Team leadership

Retail knowledge

Customer service

Communication

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30+ stores across North America to-date and more to come!

We are thrilled to announce the opening of our new store at Niagara Pen Centre, and we are looking for enthusiastic applicants to join our team as a Team Lead.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…

• Assistingthe store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows
• Providing clear direction, support, and training to store associates as needed
• Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations
• Supporting staffing efforts to align with business needs and operations as requested
• Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary
• Driving sales performance by meeting store targets and key performance metrics
• Support with store opening and setup

What We're Looking For

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred
• Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience
• Skilled in effective communication and building strong interpersonal relationships
• Ability to work in a fast-paced and dynamic retail environment
• Able to lift up to 30 lbs.
• Knowledge of retail store operations, merchandising, and customer service standard

Vacancy type: NEW

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.