Team Lead

Native Counselling Services of Alberta; Edmonton; On-site; CAD 50,000 - 55,000; Full time

Job summary

Native Counselling Services of Alberta is seeking a Team Lead for the Integrated Case Management Team (ICMT) in Edmonton. You will provide day-to-day supervision and mentorship to frontline staff serving individuals and families navigating housing, stabilization, and long-term goals.

The ideal candidate brings trauma-informed leadership, strong case management knowledge, and experience guiding staff through complex situations.

Qualifications

• In-depth experience and working knowledge of Indigenous communities, cultures, healing and language.
• Understanding historic trauma and the impacts of colonization on Indigenous individuals, families and communities.
• Experience supervising frontline staff is a strong asset.
• Knowledge of housing, income supports, justice, health, child and family services and community-based supports.
• Ability to maintain confidentiality and professionalism in all interactions.
• Current criminal record check, child intervention check and valid Alberta driver’s license.
• Must have a reliable vehicle with required liability insurance.

Responsibilities

• Provide day-to-day supervision, coaching, guidance and mentorship to ICMT support staff.
• Oversee caseload distribution and ensure consistent program and staff coverage.
• Ensure compliance with policy, funder expectations and safety protocols.

Skills

Leadership

Mentorship

Trauma-informed

Case management

Crisis intervention

Safety planning

Communication

Time management

Relationship building

Tools

Documentation software

Program reporting tools

IT systems

Job description

Native Counselling Services of Alberta’s mission is to promote the resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and self-determination.

Native Counselling Services of Alberta (NCSA) is currently looking for a dedicated, motivated individual to join our Integrated Case Management Team (ICMT) for the role of Team Lead. The individual will provide day to day leadership, mentorship and program support to frontline staff working with individuals and families navigating housing, stabilization, systems access, wellness and long-term goal planning. The individual we are looking for must be dependable, work with management, be productive, trauma informed and committed to guiding staff and clients through complex and changing situations in a positive and strength-based manner.

Specific responsibilities of the position include

• To provide day-to-day supervision, coaching, guidance and mentorship to ICMT support staff.
• Oversee caseload distribution and ensuring consistent program and staff coverage.
• Ensure compliance with NCSA policy, administrative guidance, funder expectations and safety protocols.

Our ideal candidate would have the following qualifications

• In-depth experience and working knowledge of Indigenous communities, cultures, healing and language.
• Demonstrated understanding of historic trauma and the impacts of colonization on Indigenous individuals, families and communities.
• Experience providing supervision, mentorship, or leadership to frontline staff is a strong asset.
• Strong understanding of case management, crisis intervention, safety planning, and community resource navigation.
• Proficiency in documentation, program reporting and use of information technology.
• Knowledge of various systems available including housing, income supports, justice, health, child and family services and community-based supports.
• Ability to build strong working relationships with internal and external partners while maintaining confidentiality and professionalism.
• Effective written and verbal communication, interpersonal skills and strong organizational/ time management skills.
• Ability to always represent Native Counselling Services of Alberta in a professional and respectful manner.
• Must have current criminal record check, child intervention check and valid Alberta driver’s license.
• Must have a reliable vehicle with required liability insurance for the position.

Starting Range - $50,000.00 - $55.000.00 annual

We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the hiring process, please contact our Human Resource team.