Operations Manager

Native Counselling Services of Alberta; Edmonton; On-site; CAD 55,000 - 65,000; Full time

Job summary

Native Counselling Services of Alberta (NCSA) is seeking an Operations Manager for evening shifts in Edmonton, Alberta. The role focuses on coordinating staff, ensuring security standards, and supporting residents and community safety while aligning with the NCSA mission.

The ideal candidate has strong Indigenous community knowledge, supervision experience, and proficient IT skills. Compensation ranges from $55,000 to $65,000 CAD annually, with starting salary based on experience.

Qualifications

• In-depth Indigenous knowledge, languages, cultures and healing.
• Strong understanding of historic trauma and colonization impacts.
• Good working knowledge of computers and information technology.
• Familiarity with Child and Family Services, Justice/Court systems, corrections, housing and income supports is an asset.
• Previous supervisor experience is an asset.
• Strong written and verbal communication; teamwork and confidentiality.
• Willingness to learn the NCSA Resiliency Model and engage with staff, residents and partners.
• Professional conduct; reliable vehicle and Alberta driver’s license; pass required checks.

Responsibilities

• Oversee staff scheduling and ensure adherence to security standards.
• Lead the primary staff and coordinate security-related programs.
• Represent the Healing Lodge in management meetings and committees.

Skills

Indigenous knowledge

IT skills

Teamwork & communication

Background check / security clearance

Job description

Salary Range: $55,000.00 To $65,000.00 Annually

OPERATIONS MANAGER

Full-time Evenings – Edmonton, Alberta

Native Counselling Services of Alberta’s mission is to promote the resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and self-determination.

Native Counselling Services of Alberta (NCSA) is committed to providing culturally relevant and holistic support services for/in our Indigenous Healing Lodge, supporting staff and residents. The Operations Manager also coordinates the activities of the staff including orientation, training and scheduling of shifts. The individual we are looking for individuals who are committed to supporting the central parole staff and primary workers in the facility and case management. The individual will be responsible to ensure the evening operations are followed and assist in training staff to ensure they complete their assignments ensuring residents, staff and community are safe. This is a full-time position Wednesday to Sunday evenings 4pm to 12 midnight.

Specific responsibilities of the position include:

• To be responsible for staff by ensuring schedules are in place, schedules are followed to meet security standards.
• To ensure that security related programs are implemented and act as a team lead for the primary staff.
• By acting as a resource for NCSA management team, including participating on relevant committees, attending meetings and acting as a representative of the healing lodge as maybe required from time to time.

Our ideal candidate would have the following qualifications:

• In-depth experience and working knowledge of Indigenous communities, cultures, healing and language.
• Demonstrated understanding of historic trauma and the impact of colonization on Indigenous people.
• Good working knowledge of computers and information technology.
• Should have a basic understanding of the operations of Child and Family Services, Justice and Court systems, corrections, housing and income supports is an asset.
• Having previous supervisor experience is an asset.
• Ability to work as a team with excellent written and verbal communication skills. To be dependable, maintain confidentiality, build working relationships with staff and residents.
• Must be prepared to learn NCSA Resiliency Model and agree to be fully immersed in the model with interactions with staff, residents’ community and government agencies.
• Ability to represent NCSA in a professional manner, dress appropriately for the position.
• Must have a reliable vehicle, valid Alberta driver’s license with required insurance for the position.
• Must provide current criminal record check, child intervention check and able to pass CSC Security Clearance to maintain employment.

Starting salary- $55,000.00 - $65,000.00 annual based on experience

Thank you for your interest in joining the NCSA team. Only candidates selected for an interview will be contacted.

We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the hiring process, please contact our Human Resource team.