Employment Consultant

WCG Services; Prince George; On-site; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Health and dental benefits

RRSP Matching

Learning & development

Work-life balance

Diversity & Inclusion

Job summary

WCG Services invites applications for an Employment Consultant to assist clients in finding and maintaining employment in the Prince George region. You will develop individualized action plans, manage case files, and coordinate with employers and community resources to secure sustainable outcomes.

The role requires strong coaching skills, knowledge of local labour market resources, confidentiality, and the ability to work Monday to Friday in-office at Centre location.

Qualifications

• Experience coaching clients and working with individuals with barriers.
• Proven ability to build partnerships with employers, community agencies and stakeholders.
• Knowledge of confidentiality and professional conduct; may require criminal record check.
• Microsoft Office proficiency and general computer literacy.

Responsibilities

• Conduct Client Needs Assessments to develop individualized action plans.
• Collaborate with clients to update and revise action plans in line with policy.
• Manage client case files in the ICM system with accurate documentation of eligibility and progress.
• Monitor client progress against the Action Plan and verify engagement.
• Refer clients to internal and external resources and follow up on referrals.
• Provide job search support including interviews, employer contacts, and job matching.
• Offer on‑the‑job sustainment support when required.
• Maintain welcoming, safe, and professional service respecting client privacy.

Skills

Coaching clients

Employer partnerships

Confidentiality

Microsoft Office

Education

Related degree/experience

Tools

ICM

Online employment tools

Job description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

About the role

Location: #103-1600 15th Avenue, Prince George, BC V2L 3X3

Travel Expectations: Ability to work in different locations in the catchment

As an Employment Consultant (EC), you’ll be responsible for assisting clients with finding and maintaining employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a positive relationship with the client, encouraging, motivating, and supporting the client to achieve sustainable employment, and increase independence and self‑sufficiency as appropriate for each client. Key factors in Case Management include assisting clients with job placement opportunities, contacting employers, building confidence, self‑motivation, building their skills, strengths, and abilities to achieve and maintain sustainable employment.

What you’ll do

• Conduct Client Needs Assessments with eligible clients as the first step in their individualized action plan
• Collaborate with clients to develop, update and revise action plans, in line with policy
• Overall responsibility for the management of assigned client case files in the primary information system (ICM), including, documentation in client eligibility determination, and recording client progress and results
• Support and monitor the progress of each client by reviewing the client’s progress and comparing it against the client’s Action Plan, verify client engagement, ensure documentation requirements are being completed, and perform general oversight activities
• Collaborate with other organizations as necessary to coordinate a client’s Action Plan services and financial supports
• Refer clients to internal and external community resources specified in their Action Plans and follow up on referrals as appropriate
• Provide individualized job search support, including: interviews, employer contacts, job matching, and negotiating the terms of the client’s employment
• Provide individualized Job Sustainment support to clients and employers when the client requires on‑job support
• Provide services in a manner that is welcoming, safe and professional and ensures that client privacy is protected
• Stay up to date on any other employment programs or funding sources that clients may be eligible for
• May participate in community and employer events
• Research and identify employers and sector opportunities on behalf of clients

Qualifications

• Demonstrated experience in coaching clients; working with individuals with complex barriers and inclusion groups; working with individuals and building partnerships with employers, community agencies, and other stakeholders
• Successful track record helping clients to overcome barriers to meet identified goals and targets
• Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred; or equivalent experience
• Computer literacy, including Microsoft Office Suite
• Ability to work Monday to Friday in Centre
• Certified Career Development Practitioner (CCDP) Designation would be an asset
• Bilingual (French and English)
• Experience in the Employment Services Sector
• Experience with provincial government and other online tools such as ICM and online employment services
• A valid driver’s license and a reliable vehicle

Additional Information

What we offer

• Competitive salary of $54,300 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time‑off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

For complete job requirements, see the full Job Description here.

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity‑deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier‑free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.