Team Lead

Roots; Banff; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join Roots as a Team Lead, where you'll inspire a customer-focused retail environment and lead a passionate team. In this role, you will support store management and foster exceptional customer experiences while driving sales. Your leadership will be key in shaping the customer experience and ensuring seamless operations.

Qualifications

• 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to lead a sales team.
• Strong organization and problem-solving skills.

Responsibilities

• Assist in the operational functions of the store and motivate the team.
• Support and coverage for Store and Assistant Managers in their absence.
• Coach associates on customer service fundamentals.

Skills

Leadership

Customer Service

Problem Solving

Organization

Tools

POS Management

Job description

WHAT WE’RE LOOKING FOR?

The Team Lead connects the leadership team and sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors at all times to promote an environment focused on a consistent, exceptional, and positive in-store experience for customers and employees.

To be successful, you’ll need to possess:

• 1+ years of related experience in a retail apparel environment; luxury retail experience is a plus;
• Proven ability to successfully lead a sales team and be regarded as a leader among peers;
• Experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization and problem-solving skills;
• Passion for upholding an exceptional customer experience;
• Ability to collaborate with others and be self-motivated;
• Availability for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge;
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributing ideas and solutions to the leadership team to increase productivity and improve store operations;
• Assisting store management in onboarding and training new associates;
• Coaching associates on customer service fundamentals and providing positive feedback;
• Assisting in resolving customer service issues;
• Overseeing and delegating tasks to maximize store efficiency;
• Communicating individual and team performance feedback to store management;
• Ensuring the team receives scheduled breaks and meal periods;
• Fostering open communication on the sales floor;
• Ensuring adherence to all company policies, procedures, and guidelines;
• Performing opening and closing procedures and inventory duties as directed.

WHY JOIN ROOTS?

Roots is not just a brand; it’s a culture and lifestyle. We seek dynamic individuals interested in retail and fashion, who enjoy challenges and share our vision for a safer, cleaner, healthier planet.