Team Coordinator

CarePartners; Southwestern Ontario; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Paid orientation

Health & dental benefits

Employee Assistance Program

Continuing education and training

Discounts

Job summary

CarePartners is seeking a Team Coordinator at our Waterloo office on a temporary full-time 18-month contract. The role coordinates scheduling for PSWs, nurses, and therapists and ensures high-quality client services and administrative tasks are completed promptly.

You’ll bridge communication among patients, families, staff and funders, manage referrals, and maintain schedules, with evenings and weekends required.

Qualifications

• Post-secondary education preferred; 1 year of related admin or customer-service experience required.
• Exceptional interpersonal and customer-service skills.
• Ability to work independently and in a team.
• Strong Word and Excel skills.
• Attention to detail and ability to learn new systems/databases.
• Evenings and weekends required.
• Health-care field experience is an asset.
• Clear background check.

Responsibilities

• Bridge between patients, caregivers, families, PSWs, supervisors, funders, finance and staff.
• Receive routine referral/intake information from funders and private-pay clients.
• Develop and coordinate service schedules considering relevant factors.
• Inform workers of new assignments and changes to schedules.
• Enter information into the automated information system/database.
• Produce schedules and reports regularly and on supervisor request.
• Handle inbound calls and email inquiries related to service.
• Perform other administrative duties as required.

Skills

Interpersonal skills

Customer service

Microsoft Office

Verbal & written communication

Teamwork

Education

Post-secondary education preferred

Tools

Microsoft Office

Job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have an immediate Temporary Full-time 18-month contract opening in the Waterloo office!

Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.

What We Offer

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership supportOpportunities to volunteer in countries with limited access to healthcare services
• This position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $19.67 to $26.40, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
• Receiving routine referral/intake information from funders and private-pay clients
• Developing and coordinates service schedules while considering relevant factors
• Informing workers of new assignments and changes to their schedules
• Entering relevant information into the automated information system/database
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Performing other administrative duties
• Other duties as required

What You Bring

• A strong desire and commitment to making a difference in the lives of their patients
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Exceptional interpersonal and customer service skills
• Ability to work both independently and as part of a team
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• A strong attention to detail and the ability to learn new systems and databases
• Effective verbal and written communication skills
• Non-traditional hours, including evenings and weekends are required
• Experience in the health care field an asset
• A Clear background check

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CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.