Team Assistant/ Medical Scheduler

CarePartners; Canada; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Health & dental benefits

Paid orientation

Group discounts

Total rewards program

Employee Assistance Program

Continuing education

Mentoring & leadership support

Volunteer opportunities

Competitive pay grid

Job summary

CarePartners in Ontario is seeking Team Assistants to ensure effective customer service and communication between patients, families, and staff. The role coordinates nurses’ scheduling to meet service delivery standards and performs related administrative tasks in a timely manner in the St. Catharines office.

We offer full-time and part-time openings with shifts including weekdays, mornings, evenings and weekends. A 4–6 week training period is required and in-office work is expected in St.

Qualifications

• Post-secondary education is preferred.
• At least 1 year of administrative or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Able to work evenings and weekends.

Responsibilities

• Be the bridge between patients/caregivers, families, and staff; support scheduling and coordination.
• Receive routine referral/intake information from funders/private-pay clients.
• Develop and coordinate service schedules.
• Inform workers of new assignments and changes to schedules per collective agreement.
• Enter information into the information system/database.
• Produce schedules and reports as requested by the Supervisor.
• Handle inbound calls and email inquiries related to service.
• Perform other administrative duties as required.

Skills

Customer service

Scheduling coordination

Administrative support

Microsoft Word

Microsoft Excel

Teamwork

Education

Post-secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview

CarePartners is adding to our team and we are looking for Team Asstants to ensure effective customer service and communication between patients, families, and staff. Our Team Assistants ensure the scheduling of our Nurses' meets service delivery standards and administrative functions related to client services are performed in a timely manner.

If you are someone who thrives in helping, coordinating schedules, and has a strong customer service background, we would love to meet!

We have immediate Full-Time and Part-Time openings in the St. Catharine's office!

Hours of work are inclusive of weekdays, early mornings, evenings and weekends Shifts include every other weekend and there is an opportunity to pick up additional shifts.

This position will require 4-6 weeks of full time training, regardless of being hired for full time or part time.This position requires in office expectations in our St. Catharine's office.

What We Offer

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services
• This position offers a competitive compensation grid, the hourly range is $17.60 to $21.46.

What The Role Involves

• You’ll be the bridge between patients/caregivers, their families, team supervisors, funders, finance and other CarePartners employees
• Receiving routine referral/intake information from funders and private-pay clients
• Developing and coordinates service schedules while considering relevant factors
• Informing workers of new assignments and changes to their schedules in accordance with the collective agreement
• Entering relevant information into the automated information system/database
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Performing other administrative duties
• Other duties as required

What You Bring

• A strong desire and commitment to making a difference in the lives of their patients
• Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
• Exceptional interpersonal and customer service skills
• Ability to work both independently and as part of a team
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• A strong attention to detail and the ability to learn new systems and databases
• Effective verbal and written communication skills
• Non-traditional hours, including evenings and weekends are required
• Experience working within a unionized environment and the health care field an asset
• A clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities.

Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.