Team Assistant

Timmins; Timmins; On-site; CAD 35,000 - 41,000; Full time

Job summary

Ontario Health atHome in North Bay or Timmins is seeking a Team Assistant to support our care coordination team. The role provides essential administrative support, manages referrals, and maintains patient records to ensure prompt, patient-centered service.

You will work in a busy office with colleagues across healthcare disciplines, require English and French proficiency, and must be able to handle high-volume data entry while delivering accurate, compassionate service.

Qualifications

• 2+ years’ related office experience.
• Accurate keyboarding/data-entry skills.
• Proficient with database software, MS Word, Excel, and other Windows applications.
• Excellent organizational skills and ability to work independently with minimal supervision.
• Advanced multi-tasking skills, with the ability to meet performance and service goals.
• Advanced oral and written proficiency in English and in French.
• COVID-19 vaccination status required for employment.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals, and orders for services, supplies and equipment.
• Process and assist in managing confidential patient records.
• Enter, update and maintain a high volume of patient data in the electronic database.
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate.
• Provide back-up support to other positions, as required.

Skills

Office administration

Data entry

Multitasking

Interpersonal skills

Bilingual English/French

Education

College diploma in health or social services or business/office administration

Tools

MS Word

Excel

Database software

Job description

CARE AND BE CAREDFOR – THIS IS YOUR HOME

Areyou highly organized, detail-oriented and able to work accurately in a busyenvironment with frequent interruptions? Are you seeking a rewarding careerthat cares for others, in an organization that cares for you? You’re looking inthe right place.

As a Team Assistant (Full-Time, Start Date:Immediately; Location: North Bay or Timmins), you will provide support forthe assigned team in their daily activities to ensure that patients receiveprompt, effective customer service.

Whether you work in our office, in thecommunity, or a health care facility – you will play a lead role in providingconnected, accessible, patient-centered care – and be supported by ourcollaborative team that includes over 9,000 regulated health care and otherprofessionals.

As a valuedteam member, yourmission will be to help our patients be healthier at home, while you benefit from oursupports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies andequipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in theelectronic database
• Answer a high volume of telephone inquiries from patients,families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must youhave?

• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word,Excel, and other applications in a Windows environment
• Excellent organizational skills and ability towork independently with minimal supervision
• Advanced multi-tasking skills, with the abilityto meet performance and service goals
• Exceptional interpersonal skills and ability towork as part of a team and interact tactfully and sensitively with patientsfrom wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills,including strong listening skills

• Flexibilityto work a schedule that includes days, evenings and weekends to meetorganizational needs
• Advanced oral and written proficiency in English and in French isessential.
• We have amandatory COVID-19 vaccination policy. As a condition of employment, allemployees are required to submit proof of COVID-19 vaccination statusprior to start date.

What would give you the edge?

• A college diploma in the health or social servicesfield, or business/office administration
• Familiarity with medical terminology, and officeadministrative procedures/concepts
• Knowledge of services provided by Ontario HealthatHome

What do we offer?

We know wellness issupported with work-life balance. In an inclusive culture committedto support your passion for continuous learning, growth and innovation, weoffer:

• Hourly wage of $25.35 to $29.46 as per the OPSEUCollective Agreement
• Membership in a world class defined benefitpension plan

Whoare we?

We areOntario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers,family physicians, hospitals, long-term care and retirement homes, serviceproviders and Ontario Health Teams, to deliver responsive, accessible,integrated, patient-centered care.

Whyjoin us?

Ifyou’re interested in driving excellence in care and service delivery, and seeking an unparalleledopportunity to lead and learn, partner and connect, care and be cared for, thisis your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture ofequity, inclusion, diversity and anti-racism. We are committed to attracting,engaging and developing a workforce that reflects the diverse communities weserve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitmentprocess are available upon request.

We thank all applicants for their interest;however, only those selected for an interview will be contacted.