Team Assistant

Collège Boréal; Elliot Lake; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ontario Health atHome is seeking a highly organized Team Assistant to provide essential administrative support within a patient-centered environment. The role involves managing patient records, supporting care coordinators, and addressing inquiries from patients and families. This full-time position emphasizes bilingual communication skills and offers a competitive salary, along with opportunities for professional growth and development.

Benefits

Attractive comprehensive compensation packages

Defined benefit pension plan

Development opportunities

Qualifications

• A Grade 12 diploma is required.
• 2+ years of related office experience is essential.
• Bilingual proficiency in English and French is crucial.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage confidential patient records and data entry.
• Respond to patient inquiries and provide backup support.

Skills

Organizational skills

Interpersonal skills

Communication skills

Data-entry skills

Multi-tasking

Education

Grade 12 diploma

College diploma in health/social services or business

Tools

Database software

MS Word

Excel

Job description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As aTeam Assistant (Permanent, Full-Time Effective: Immediately; Location: Elliot Lake or Sault Ste. Marie), you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
Provide administrative support services to Care Coordinators
Process new referrals, and orders for services, supplies and equipment
Process and assist in managing confidential patient records
Enter, update and maintain a high volume of patient data in the electronic database
Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
Provide back-up support to other positions, as required
What must you have?

A Grade 12 diploma (minimum)
2+ years’ related office experience
Accurate keyboarding/data-entry skills
Proficient with database software, MS Word, Excel, and other applications in a Windows environment
Excellent organizational skills and ability to work independently with minimal supervision
Advanced multi-tasking skills, with the ability to meet performance and service goals
Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
Excellent oral and written communication skills, including strong listening skills
Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
Advanced oral and written proficiency in English and in French is essential.
We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
Bilingual candidates with advanced oral and written proficiency in English and French will be given first consideration; however, less qualified candidates who don’t meet the language requirements may still be considered.

What would give you the edge?
A college diploma in the health or social services field, or business/office administration
Familiarity with medical terminology, and office administrative procedures/concepts
Knowledge of services provided by Ontario Health atHome
Ability to speak French or another second language
What do we offer?
We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
Attractive comprehensive compensation packages and benefits
Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
Valuable development opportunities
Membership in a world class defined benefit pension plan

Who are we?
We are Ontario Health atHome, ready to serve every person in Ontario.We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?
If you’re interestedin driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Interested persons are invited to submit a cover letter and resume byJune 26, 2025,at 4:30 p.m. by visiting and applying through the organization website at: Careers | Ontario Health atHome