Team Assistant #089-25

Ontario Health atHome; Sault Ste. Marie, Elliot Lake; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization in Ontario seeks a dedicated Team Assistant to support daily activities for patient-centered care. This permanent full-time position offers a competitive wage, development opportunities, and a commitment to work-life balance in a supportive environment. The ideal candidate will possess strong organizational skills, bilingual abilities, and experience in an office setting.

Benefits

Comprehensive compensation packages

Defined benefit pension plan

Valuable development opportunities

Qualifications

• A minimum of 2 years related office experience is required.
• Proficiency in English and French is essential.
• Experience with administrative procedures and medical terminology is preferred.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals and assist in managing patient records.
• Answer a high volume of telephone inquiries from patients.

Skills

Organizational skills

Interpersonal skills

Communication skills

Multi-tasking skills

Data-entry skills

Education

Grade 12 diploma

College diploma in health or social services

Tools

Database software

MS Word

Excel

Job description

Job Description

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant (Permanent, Full-Time Effective: Immediately; Location: Elliot Lake or Sault Ste. Marie), you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness andwork-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills

• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Advanced oral and written proficiency in English and in French is essential.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

Bilingual candidates with advanced oral and written proficiency in English and French will be given first consideration; however, less qualified candidates who don’t meet the language requirements may still be considered.

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario.We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Interested persons are invited to submit a cover letter and resume by June 26, 2025, at 4:30 p.m. by visiting and applying through the organization website at: Careers | Ontario Health atHome