Team Assistant (#089-25)

North East Local Health Integration Network; Northeastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Team Assistant to provide crucial support in delivering responsive patient-centered care. This permanent full-time role in Elliot Lake or Sault Ste. Marie involves managing records, processing referrals, and ensuring effective communication across services. The position emphasizes the importance of organizational and interpersonal skills, with a commitment to staff wellness and professional growth.

Benefits

Defined benefit pension plan

Qualifications

• 2+ years of related office experience required.
• Proficient with MS Office and database software.
• Advanced proficiency in English and French is essential.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process new referrals and manage patient records.
• Answer high volume calls and maintain patient data.

Skills

Organizational Skills

Interpersonal Skills

Data Entry Skills

Communication Skills

Education

Grade 12 diploma

Tools

Database Software

MS Word

Excel

Job description

We areOntario Health atHome, ready to serve every person in Ontario. We partner with patients andcaregivers, family physicians, hospitals, long-term care and retirement homes,service providers and Ontario Health Teams, to deliver responsive, accessible,integrated, patient-centered care.

Region: Algoma

Description:

CARE AND BE CAREDFOR – THIS IS YOUR HOME

Areyou highly organized, detail-oriented and able to work accurately in a busyenvironment with frequent interruptions? Are you seeking a rewarding careerthat cares for others, in an organization that cares for you? You’re looking inthe right place.

As a Team Assistant (Permanent, Full-TimeEffective: Immediately; Location: Elliot Lake or Sault Ste. Marie), youwill provide support for the assigned team in their daily activities to ensurethat patients receive prompt, effective customer service.

Whether you work in our office, in thecommunity, or a health care facility – you will play a lead role in providingconnected, accessible, patient-centered care – and be supported by ourcollaborative team that includes over 9,000 regulated health care and otherprofessionals.

A s a valued team member, your mission will be tohelp our patients be healthier at home, while you benefit from our supports for professionalgrowth, personal wellness and work-life balance.

What will you do?

· Provide administrative support services to Care Coordinators

· Process new referrals, and orders for services, supplies andequipment

· Process and assist in managing confidential patient records

· Enter, update and maintain a high volume of patient data in theelectronic database

· Answer a high volume of telephone inquiries from patients,families and service providers, and refer callers as appropriate

· Provide back-up support to other positions, as required

What must youhave?

· A Grade12 diploma (minimum)

· 2+years’related office experience

· Accuratekeyboarding/data-entry skills

· Proficientwith database software, MS Word, Excel, and other applications in a Windowsenvironment

· Excellentorganizational skills and ability to work independently with minimalsupervision

· Advancedmulti-tasking skills, with the ability to meet performance and service goals

· Exceptionalinterpersonal skills and ability to work as part of a team and interacttactfully and sensitively with patients from wide-ranging cultural, ethnic andsocio-economic backgrounds

· Excellentoral and written communication skills, including strong listening skills

• Flexibilityto work a schedule that includes days, evenings and weekends to meetorganizational needs
• Advancedoral and written proficiency in English and in French is essential.
• We have amandatory COVID-19 vaccination policy. As a condition of employment, allemployees are required to submit proof of COVID-19 vaccination statusprior to start date.

Bilingualcandidates with advanced oral and written proficiency in English and Frenchwill be given first consideration; however, less qualified candidates who don’tmeet the language requirements may still be considered.

What would give you the edge?

· A college diploma in the health or social servicesfield, or business/office administration

· Familiarity with medical terminology, and officeadministrative procedures/concepts

· Knowledge of services provided by Ontario HealthatHome

· Abilityto speak French or another second language

What do we offer?

We know wellness issupported with work-life balance. In an inclusive culture committed to support your passion forcontinuouslearning, growth and innovation, we offer: ?

§ Hourly wage of $25.35 to $29.46 as per the OPSEUCollective Agreement

§ Membership in a world class defined benefitpension plan ?

French Proficiency: French required

Salary: To be discussed

Terms of Employment: Permanent, Full-Time

Deadline for Application: Thursday, June 26, 2025

How to Apply:

Whyjoin us?

Ifyou’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn,partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture ofequity, inclusion, diversity and anti-racism. We are committed to attracting,engaging and developing a workforce that reflects the diverse communities weserve. We welcome and encourage applications from all qualified applicants.Accommodations for persons with disabilities required during the recruitmentprocess are available upon request .

We thank all applicants for their interest;however, only those selected for an interview will be contacted.

Interested persons are invited tosubmit a cover letter and resume by June 26, 2025, at 4:30 p.m. byvisiting and applying through the organization website at: Careers| Ontario Health atHome