Tax Customer Service Specialist - Fixed Term

Vialto; London; Hybrid; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid schedule

Mandatory in-office training

Job summary

Vialto is seeking a Customer Service Specialist to support Canadian and US tax clients from our Canadian office. You will act as a liaison between Vialto Partners and the local office, coordinate deadlines, and schedule consultations with tax staff across offices.

The role requires strong customer service experience, proficiency with MS Office and Google Suite, and excellent communication skills. Hybrid work with mandatory in-office training is provided.

Qualifications

• Experience in Customer Service.
• Proficient with MS Office and Google Suite.
• Strong written and verbal communication skills.
• Ability to communicate and manage client expectations.

Responsibilities

• Act as the first point of contact for Canadian and US tax clients via email and phone.
• Coordinate deadlines and file status between Vialto and the local office.
• Schedule consultations with tax staff across offices.
• Triage emails and calls using training templates to respond to inquiries.
• Escalate inquiries to the local office as needed.
• Run reports on service status and monitor SLAs.

Skills

Customer Service

MS Office

Google Suite

Communication Skills

Self-motivation

Work Under Pressure

Diversity & Inclusion

Flexible Schedule

Job description

Company Description

Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand‑alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.

Company Description

Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand‑alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost‑efficient and compliant manner. Our services focus on providing cross‑border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto is about getting the chance to be part of a global and dynamic team. Globally, Vialto has over 8200 staff in over 150 countries and territories around the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true self and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcastOn the Moveto hear expert insights on issues affecting global mobility, and read about thelatest newsin the industry. You can also follow us onLinkedInandInstagram.

Job Description

What you’ll create and do

As a Customer Service Specialist, responsibilities include but are not limited to:

• Act as the first point of contact for Canadian and US tax clients, handling client queries via email and phone
• Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files
• Schedule consultations with tax staff across Vialto Partners offices
• Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries
• Escalate inquiries to the Vialto Partners local office team as required
• Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required
• Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
• Support other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities

Qualifications

What you’ll bring to this role:

• Experience in Customer Service
• A strong grasp of technology, including MS Office and Google Suite products
• Effective written and verbal communication skills, with the ability to communicate and manage expectations with clients
• Demonstrated self‑motivation and a desire to take responsibility for personal growth and development
• Ability to work effectively under pressure without compromising professional standards or quality of work
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
• Flexible in terms of work schedule, as this role services all Canadian time zones and overtime is required

Additional Information

• Please note this is a 3-6 month full‑time contract opportunity, starting from Jan 2027 (with the possibility of extension).
• Tax Compliance team members work on a hybrid schedule, in office 2-3 days per week - (mandatory training in the office)
• Hourly rate range for this position is CAD $21.50-$24.50

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.