Process Specialist - Fixed Term

Vialto; London; Hybrid; CAD 29,000 - 31,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Vialto in Canada is seeking a contract-based Process/Tax Records Clerk to support the tax returns process. You will initiate client records, gather information, and help prepare Canadian and US tax returns for clients across time zones.

The role requires flexibility for extended hours and a hybrid in-office schedule, with a 3–6 month length starting January 2027. Strong administrative and communication skills are essential.

Qualifications

• Interest in upskilling for a digital world and technology trends
• Commitment to valuing differences and working with diverse people
• Committed to high quality work and meeting timelines
• Strong grasp of technology, including MS Office and Google Suite
• Prior office administration, data entry and/or customer service experience a asset
• Effective written and verbal communication with clients
• Ability to work under pressure without compromising standards
• Flexible in terms of work schedule to cover Canadian time zones

Responsibilities

• Initiate and create client records
• Assemble client provided information
• Reach out to practice staff as required
• Send electronic copies of finalized tax returns to clients
• File Canadian and US Tax returns
• Scanning, mailing and couriering documents to clients and tax authorities

Skills

Upskilling mindset

Valuing differences

Quality-driven

Tech literacy

Admin / data entry / customer service

Written & verbal communication

Pressure management

Flexible schedule (CAN time zones)

Tools

MS Office

Google Workspace

Job description

Company Description

Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.

Company Description

Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto is about getting the chance to be part of a global and dynamic team. Globally, Vialto has over 8200 staff in over 150 countries and territories around the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true self and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcastOn the Moveto hear expert insights on issues affecting global mobility, and read about thelatest newsin the industry. You can also follow us onLinkedInandInstagram.

Job Description

What you’ll create and do

• Initiate and create client records
• Assemble client provided information
• Reach out to practice staff as required
• Send electronic copies of finalized tax returns to clients
• File Canadian and US Tax returns
• Scanning, mailing and couriering documents to clients and tax authorities

Qualifications

What you’ll bring to this role

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
• Committed to providing high quality work and maintaining timelines
• A strong grasp of technology, including MS office and Google Suite of products
• Prior office administration, data entry and/or customer service experience an asset
• Effective written and verbal communication skills, ability to communicate and manage expectations with clients
• Ability to work effectively under pressure without compromising professional standards or quality of work
• Flexible in terms of work schedule as services all Canadian time zones and overtime is required

Additional Information

• Please note this is a 3-6 month full-time contract opportunity, starting from Jan 2027 (with the possibility of extension).
• Team members work on a hybrid schedule, in office 2-3 days per week - (mandatory training in the office)
• The Process Specialist team services all Canadian time zones, therefore extended business hours and overtime will be required during peak periods
• Hourly rate range for this position is CAD $21-$22.50

We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note that AI is used as part of the application process