Tasting Room Ambassador - CedarCreek

CedarCreek Estate Winery; Kelowna; On-site; CAD 24,796 - 33,062; Full time

Benefits offered by this job

Comprehensive paid training and wine

Discounts on wine, restaurant, events

Complimentary tastings for you and 3+1

Job summary

CedarCreek Estate Winery in Kelowna, BC is seeking a personable Tasting Room Ambassador to welcome guests, conduct tastings, and drive sales in a fast-paced, hospitality-driven environment.

You will develop in-depth CedarCreek wine knowledge, participate in training, support Wine Club and tour experiences, and contribute to a memorable guest journey at our iconic North Okanagan property.

Qualifications

• University degree; wine education such as WSET II or equivalent (can be completed within first 2 months).
• Minimum 1 year of experience in hospitality, sales or retail.
• Must have Serving It Right certification and be of legal age to serve alcohol in BC.
• Flexible hours; evenings and weekends required.
• Desire to build a career in wine; competitive sales mindset.

Responsibilities

• Maintain understanding of customer service, process, and administrative standards; adhere to CedarCreek Estate Winery policies, procedures, and standards.
• Process customer sales, provide guest service and tastings, set up for tour tastings in production and Aspect House.
• Work in a fast team based environment.
• Identify opportunities to sell wine, Wine Club, accessories, and tours.
• Transition effectively between tasking, sales, and hospitality responsibilities as scheduled.
• Provide boutique and hospitality support as directed – set up and tear down tour tastings.
• Develop and maintain CedarCreek wine knowledge to support exemplary retail experience.

Skills

Customer service

Sales

Hospitality

Education

Wine education (WSET II)

University degree

Job description

Cedar Creek
5445 LakeShore Road
Kelowna, BC V1W4S5, CAN

Be part of the next great story in wine…

CedarCreek Estate Winery we believe that every plant, person, and animal on our property play a role in the CedarCreek ecosystem, coming together to create distinctive, cool climate, wines. As we know, great wine comes from a balanced and thriving vineyard. Our commitment to sustainability and organic farming and winemaking practices builds a deep connection to the land and allows us to make wines that are vibrant and bright- a pure expression of the North Okanagan. With this pursuit we are immensely proud that CedarCreek Estate Winery was the winner of the coveted ‘Winery of the Year’ title at the 2022 WineAlign National Wine Awards.

Our Culture:

Our culture is driven by passion, innovation, and an unwavering commitment to excellence. As a family-owned business, we empower every team member to make an impact. Our team are bold thinkers with entrepreneurial spirits who embrace challenges, strive to set new benchmarks, and take ownership in everything they do. Collaboration, authenticity, and a shared love for creating world-class experiences define how we work together to achieve extraordinary results.

Who We Are:

We are passionate about what we do and fully committed to making a meaningful impact. It’s this drive that has led us to achieve remarkable milestones. As we continue this exciting adventure, we invite you to help shape the next chapter of our story. Together, we are building a legacy in the wine industry that will stand the test of time, and we’re only just begun.

The Life of a Tasting Room Ambassador:

• Maintain understanding of customer service, process, and administrative standards; adhere to CedarCreek Estate Winery and company policies, procedures, and standards
• Process customer sales, provide guest service and tastings, set up for tour tastings in production and Aspect House
• Work in a fast team based environment
• Identify opportunities to sell wine, Wine Club, accessories, and tours
• Transition effectively between tasking, sales, and hospitality responsibilities as scheduled
• Provide boutique and hospitality support as directed – set up and tear down tour tastings
• Develop and maintain CedarCreek wine knowledge to support exemplary retail experience

What We’re Looking For:

• University Degree
• Wine education such as WSET Level II, or equivalent (can be completed during first 2 months of employment)
• Minimum 1 year of experience in a hospitality, sales or retail environment
• Must have Serving It Right certification, as well as be of legal age to serve alcohol in BC
• Must be flexible as the hours of work will fluctuate with business volume
• Working days, evenings, and weekends required
• Desire to build a career in wine
• Passionate and driven, with a desire to win
• Sales experience in a competitive environment is an asset

Bonus Points:

• Second language is considered an asset

What We Offer:

• Wage is $21/ hour
• Comprehensive paid training and access to extensive wine education
• Discounts at the Home Block Restaurant, Events, and at our Tasting Room on wine
• Complimentary tastings for you and three guests
• Discounts on tours and Guest Experiences
• The opportunity to work in a “Post Card” setting on our iconic property

At CedarCreek, we live by our 5 Core Values every day:

Sense of Urgency

• Our business moves fast and so do we. We understand the power of now.
• We have relentless drive and believe if it can be done, we’re the ones who will do it first.

Authenticity

• We need to stay real because our brands, our stories and our culture must remain genuine to thrive.
• When we have the best intentions for all, we create space to be our whole selves and do great things together.
• Our lives are complicated enough. So why use 50 words when you can use 5?
• We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility

• Egos distract us. When we’re humble, we’re open to listen, take feedback and change direction quickly.
• We’re here for each other, and together we do great things.

Trust

• We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it. This level of trust allows us to be all-in and take comfort in the support of our