Talent Services Officer, Talent Services - Permanent Full-Time

CHEO; Ottawa; Sur place; CAD 65 000 - 85 000; Plein temps

Résumé du poste

CHEO in Ottawa is seeking a Talent Services Officer who will operate as a generalist within Human Resources, handling processes from hire to termination. The role audits HR/Payroll changes, manages benefits and leave entitlements, and supports pension administration while serving as the primary contact for managers and staff with employment inquiries.

The successful candidate will process changes in the HRIS, advise on policies, coordinate enrollments, maintain records, and collaborate with

Qualifications

• Diploma or degree in HR management or related field.
• At least 2 years of HR experience, preferably in a unionized environment.
• Strong understanding of HR functions and applicable laws and policies.
• Proficiency with MS Office and payroll/HR information systems.
• Criminal Record Check (Level 1) required.
• Excellent communication and interpersonal skills; organized and proactive.
• Ability to work in a fast-paced environment with initiative and teamwork.

Responsabilités

• Act as the main resource for HR information to managers and employees.
• Process employment changes in the HRIS and audit documentation.
• Guide managers on HR policies, benefits, and leave entitlements.
• Coordinate benefit and pension enrollments, changes and terminations.
• Maintain leave records and monitor balances.
• Ensure compliance with policies and collective agreements.
• Maintain confidentiality of employee records and liaise with payroll.
• Perform administrative duties and support recruitment activities.
• Identify HR systems issues and participate in testing.
• Collect and analyze HR data, prepare reports and recommendations.
• Support HR processes reviews and HR projects.

Connaissances

HR knowledge

Communication skills

Data manipulation

Organizational skills

Customer service

Teamwork

MS Office

Payroll/HR systems

Criminal background check

Formation

Diploma or University Degree in Human Resources Management or related field

Outils

MS Office

HRIS/Payroll systems

Description du poste

Reporting into the Manager, Talent Acquisition & Operations, the Talent Services Officer is a generalist role within the Human resources department that performs duties relating to the administration of Human Resources processes from point of hire to termination. This position is responsible for the processing and auditing of employment documentation changes in the HR/Payroll systems, providing information on employee benefits, leave entitlements and other working conditions and supporting with the administration of pension and benefit plans. The Talent Services Officer acts as the main point of contact for managers and employees for employment related inquiries.

JOB DESCRIPTION

• Act as the main resource person to provide information and guidance on Human Resources related matters to managers and employees of various departments/units within assigned client portfolio.
• Review and process all employment changes in the HRIS system for multiple employee groups and seek clarification and additional documentation when required.
• Support Managers by providing guidance on HR policies and procedure as well as clarification on the various employee compensation, benefits and leave entitlements according to collective agreements and policies.
• Coordinate benefit and pension enrollments, changes, and termination and provide information sessions for employees.
• Ensure the maintenance of employee leave records, monitor leave bank balances and initiate appropriate action when required.
• Ensure adherence to policies, procedures and collective agreements for all transactions related to employee records.
• Maintain the integrity, accuracy and confidentiality of physical and electronic employee records according to established protocols and guidelines (audit employee files as required).
• Liaise with benefits plan and pension plan administrators as well as the payroll department for various transactions.
• Perform administrative duties as required (eg. creating employee Id badges, filing, letter preparation, mailing/courier documents)
• Support recruitment activities as required
• Identify and report HR systems related issues and participate in discussions to resolve them; participate in systems testing as required.
• Collect and analyze HR data, prepare reports and documents and make recommendations as required
• Participate in human resources processes review and supports human resources projects as required

QUALIFICATIONS

• Diploma or University Degree in Human Resources Management or a related field or combination of relevant education and experience (Essential)
• Minimum of two (2) years’ experience in a Human Resources field, preferably in a unionized environment (Essential)
• Strong understanding of the HR functions and processes (Essential)
• Working knowledge of applicable laws and legislation including the Employment Standards Act, Human Rights Act, Labour Relations Act the Occupational Health and Safety Act; general knowledge of corporate/departmental policies and procedures related to health and safety. (Essential)
• Ability to work with and manipulate data (Essential)
• Demonstrated ability to work in a fast paced environment (Essential)
• Pleasant manner and tactful in dealing with the public, excellent communication, interpersonal and organizational skills (Essential)
• Demonstrated initiative, customer service and team work skills (Essential)
• Proficiency in the use of MS Office products and good general knowledge of payroll/HR information systems (Essential)
• Criminal Record Check (Level 1) (Essential)

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.