Talent Service Officer, Talent Services - Permanent Full-Time (1.0)

Children’s Hospital of Eastern Ontario; Ottawa; On-site; CAD 5,789,000 - 6,811,000; Full time

Job summary

CHEO in Ottawa is seeking a Talent Services Officer to support HR processes from hire to termination. You will audit documentation, manage benefits and leave, and serve as the main contact for managers and staff on HR inquiries.

The role emphasizes accuracy, confidentiality, and collaboration with payroll and benefit teams; bilingual English/French is preferred.

Qualifications

• Diploma or University Degree in Human Resources Management or related field (Essential).
• Minimum of two (2) years’ experience in a Human Resources field, preferably in a unionized environment (Essential).
• Strong understanding of the HR functions and processes (Essential).
• Working knowledge of Employment Standards Act, Human Rights Act, Labour Relations Act, OHSA; general knowledge of policies and procedures (Essential).
• Ability to work with and manipulate data (Essential).
• Demonstrated ability to work in a fast paced environment (Essential).
• Excellent communication, interpersonal and organizational skills (Essential).
• Proficiency in MS Office and payroll/HR information systems (Essential).
• Criminal Record Check (Level 1) (Essential).
• Bilingualism (English/French) (Preferred).

Responsibilities

• Act as the main resource person to provide information and guidance on HR matters to managers and employees across departments.
• Review and process all employment changes in the HRIS system for multiple employee groups and request documentation as needed.
• Support Managers by providing guidance on HR policies, compensation, benefits and leave entitlements.
• Coordinate benefit and pension enrollments, changes, and termination; provide information sessions for employees.
• Maintain employee leave records and monitor leave balances; take appropriate action.
• Ensure adherence to policies, procedures and collective agreements for all employee transactions.
• Maintain confidentiality of physical and electronic records; audit files as required.
• Liaise with benefits and pension administrators and payroll for transactions.
• Perform administrative duties (ID badges, filing, letters, mailing).
• Support recruitment activities; identify and report HR system issues; assist in testing.
• Collect and analyze HR data; prepare reports and make recommendations.
• Participate in HR process reviews and projects as required.

Skills

Bilingual English/French

Data manipulation

Communication skills

Teamwork

Education

Diploma or University Degree in Human Resources Management

Tools

MS Office

Payroll/HRIS systems

Criminal Record Check (Level 1)

Job description

Compensation Pay Range: $42.02-$49.44

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

Reporting into the Manager, Talent Acquisition & Operations, the Talent Services Officer is a generalist role within the Human resources department that performs duties relating to the administration of Human Resources processes from point of hire to termination. This position is responsible for the processing and auditing of employment documentation changes in the HR/Payroll systems, providing information on employee benefits, leave entitlements and other working conditions and supporting with the administration of pension and benefit plans. The Talent Services Officer acts as the main point of contact for managers and employees for employment related inquiries.

JOB DESCRIPTION

• Act as the main resource person to provide information and guidance on Human Resources related matters to managers and employees of various departments/units within assigned client portfolio.
• Review and process all employment changes in the HRIS system for multiple employee groups and seek clarification and additional documentation when required.
• Support Managers by providing guidance on HR policies and procedure as well as clarification on the various employee compensation, benefits and leave entitlements according to collective agreements and policies.
• Coordinate benefit and pension enrollments, changes, and termination and provide information sessions for employees.
• Ensure the maintenance of employee leave records, monitor leave bank balances and initiate appropriate action when required.
• Ensure adherence to policies, procedures and collective agreements for all transactions related to employee records.
• Maintain the integrity, accuracy and confidentiality of physical and electronic employee records according to established protocols and guidelines (audit employee files as required).
• Liaise with benefits plan and pension plan administrators as well as the payroll department for various transactions.
• Perform administrative duties as required (eg. creating employee Id badges, filing, letter preparation, mailing/courier documents)
• Support recruitment activities as required Identify and report HR systems related issues and participate in discussions to resolve them; participate in systems testing as required.
• Collect and analyze HR data, prepare reports and documents and make recommendations as required
• Participate in human resources processes review and supports human resources projects as required

QUALIFICATIONS

• Diploma or University Degree in Human Resources Management or a related field or combination of relevant education and experience (Essential)
• Minimum of two (2) years’ experience in a Human Resources field, preferably in a unionized environment (Essential)
• Strong understanding of the HR functions and processes (Essential)
• Working knowledge of applicable laws and legislation including the Employment Standards Act, Human Rights Act, Labour Relations Act the Occupational Health and Safety Act; general knowledge of corporate/departmental policies and procedures related to health and safety. (Essential)
• Ability to work with and manipulate data (Essential)
• Demonstrated ability to work in a fast paced environment (Essential)
• Pleasant manner and tactful in dealing with the public, excellent communication, interpersonal and organizational skills (Essential)
• Demonstrated initiative, customer service and team work skills (Essential)
• Proficiency in the use of MS Office products and good general knowledge of payroll/HR information systems (Essential)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (English/French) (Preferred)
• Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

We thank all those who apply, however, only those to be interviewed will be contacted.

CHEO is much more than a hospital. Our commitment to outstanding care and continued development impacts every part of a child and youth's health and well-being. We play a crucial role in building a healthy future for our community. Working at CHEO means a rewarding career. A career at CHEO provides a: competitive salary and comprehensive benefits package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow - personally and professionally - through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment We are redefining what it means to be a hospital. Exceptional and integrated care is what families, children and youth deserve. We are committed to partnering with them and the community to provide this care - where, when and how it's needed.

CHEO continues to be selected by local, national and international competitions showcasing employers who lead their sector in offering exceptional workplaces for their employees. For the eleventh time, CHEO has been recognized as one of the National Capital Region's Top Employers. We are among a select group of organizations at the forefront of their respective industries who offer exceptional places to work. We were given this honour based on our outstanding: workplace atmosphere benefits employee communications training and skills development community involvement