Tactical Shift Supervisor

Paladin Security; Dartmouth; On-site; CAD 66,125,000 - 73,013,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Job summary

Paladin Security seeks a Tactical Shift Supervisor to oversee operations at Dartmouth General in Dartmouth, NS. The role includes directing staff, enforcing policies, handling emergencies, and maintaining safety during 12-hour shifts on a 4-on/4-off rotation.

Strong leadership, documentation, and coordination with ED staff are essential. Requirements include a High School Diploma/GED, First Aid & CPR Level C, security/supervisory experience, and English fluency.

Qualifications

• Diploma in Justice studies is an asset.
• Ability to obtain provincial Security License.
• English fluency is required for communication with staff and clients.
• 1–2 years of experience in security, law enforcement or related field.
• Certifications in Use of Force and MOAB are prerequisites or supported by Paladin.

Responsibilities

• Direct staff to meet Paladin policies and procedures.
• Ensure team understands site operations and health and safety policies.
• Disseminate Paladin memos and announcements to the team.
• Meet contractual obligations on site; cover shifts as needed.
• Respond to emergencies and take command when required.
• Maintain staff safety per OH&S policies and report incidents.
• Handle disciplinary issues and complete related documents.
• Monitor Emergency Department and provide security presence.
• Write reports and investigate routine incidents.
• Coordinate with police and EHS; de-escalate conflicts.

Skills

Supervisory experience

English fluency

Use of Force Certification

MOAB Certification

Education

High School Diploma/GED

First Aid and CPR - Level C Certification

Diploma in Justice studies (asset)

Job description

Position Details

Position: Tactical Shift Supervisor

Site: Dartmouth General

Hours: 4 on, 4 off rotation, 12 hour shifts

Pay Rate: $24.50

Shift Supervisors are responsible for:

• Directing employees to perform to the standards of Paladin's policies and procedures
• Ensuring employees have and retain knowledge of the site operations
• Ensuring their team is made aware of and understand any Paladin issued memo/announcement
• Ensuring contractual obligations are met - such as no time loss on site. Addressing lateness, absences, and covering shifts as needed
• Responding to all emergencies; taking command of the situation
• Ensuring the health and safety of staff as it pertains to training on Paladin's Occupational Health and Safety Policies and Procedures and reporting any incidents that occur during their shift
• Dealing with disciplinary issues that arise on site, including completion of meetings and paperwork.

Tactical Officers:

• Monitor the Emergency Department (ED), managing any aggressive behavior; Providing security presence and support throughout the ED
• Conduct sets of rounds within the ED area
• Sit with aggressive, abusive, threatening, or high risk patients
• Respond to code situations
• Write reports and investigate routine incidents
• Display excellent customer service skill; ability to work with those under stress or in need of medical assistance
• Assist in developing security plans for high risk patients
• Utilize verbal de-escalation techniques to manage conflicts
• Oversee and support patient watch guards within the ED
• Work closely with local police and EHS
• Ensure the safety of staff, patients, and visitors within the ED
• Assist hospital staff with patient restraints as required or directed according to standard operating procedures
• Adhere to all hospital policy and procedures and maintain compliance
• Monitor site visitors and perform ID checks in accordance with site policies and procedures
• Effectively communicate all suspicious activities, concerns, issues, and events to our dispatch team on behalf of the clients' assets
• Prepare and maintain professional and effective reports regarding the activities, security violations, and hazardous occurrences on site

YOU'RE A GREAT FIT IF YOU:

• This position includes enhanced physical requirement, including but not limited to:
• Be able to stand for up to 12 hours
• Be able to walk and patrolling the facility, including use of stairs
• Ability to run and quickly respond to code calls
• Be able to participate in a physical training, such as use of force and physical restraining techniques
• A minimum 1-2 years of experience in security, law enforcement, or related field
• Diploma in Justice studies/police foundations is an asset
• Ability to obtain a provincial Security License
• Standard/Intermediate First Aid & CPR - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous Supervisory experience
• Certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB) are pre-requisites of this position. Prior training certifications may be accepted on a case-by-case basis
• Applicants lacking acceptable certifications can opt into Paladin's training program
• The UoF/MOAB training is not paid as it is a pre-requisite; however Paladin will cover the cost of the training with a 6-month commitment to the position
• #INDATL

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid and CPR - Level C Certification

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Site Supervisor, Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, School Hours, Weekends, Summers.

Relocation is not provided and travel is not required

Number of Openings for this position: 4