Tactical Security Officer

Paladin Security; Dartmouth; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

Paladin Security seeks a Tactical Guard at Dartmouth General Hospital to protect staff, patients and visitors in a high-demand Emergency Department. This full-time role features a 4 on 4 off 12-hour shift pattern and requires strong de-escalation and customer service skills.

You will monitor the ED, perform rounds, assist with aggressive individuals, respond to codes, and coordinate with local law enforcement while preparing professional incident reports.

Qualifications

• Grade 12 or GED equivalent is required.
• Diploma in Justice studies/police foundations is an asset.
• Ability to obtain Security License in Nova Scotia.
• Certifications in Use of Force (UOF) & MOAB are prerequisites.
• Intermediate First Aid/CPR C certification required.

Responsibilities

• Monitor the Emergency Department and manage aggressive behavior, ensuring security presence.
• Conduct rounds throughout the waiting room and ED areas.
• Assist clinical staff with aggressive patients or visitors using force in accordance with procedures.
• Provide patient/watch support as requested and coordinate with law enforcement.
• Respond to code situations (Code White/Code Silver) as needed.
• Write reports and investigate routine incidents; maintain confidentiality.
• Deliver excellent customer service and support staff under stress or medical needs.
• Develop security plans for high-risk patients and supervise staff as required.
• Communicate suspicious activities to dispatch; document incidents clearly.

Skills

Verbal de-escalation

Customer service

Emergency response

Excellent communication

English fluency

Education

Grade 12 or GED equivalent

Diploma in Justice studies/police foundations

Security License in Nova Scotia

Certifications in Use of Force (UOF) & MOAB

Intermediate First Aid/CPR C

Job description

Site Description: The Dartmouth General provides services to approximately 120,000 people in Dartmouth & surrounding areas

Position: Full-Time Tactical Guard

Site: Dartmouth General Hospital

Hours: 4 on 4 off rotation, 12 hour shifts

Job Description:

As a Tactical Healthcare Security Officer, you respond to alarms, emergency requests, & use your excellent verbal de-escalation skills to resolve incidents within the Emergency Department. You always maintain confidentiality and discretion when handling private information, and you never forget to smile while providing your incredible customer service.

WHAT YOU WILL DO:

• Monitoring the Emergency Department (ED), managing any aggressive behavior of visitors, or patients within the ED; Providing security presence and support throughout the ED
• Conduct sets of rounds within the waiting room and the rest of the ED areas
• Assisting clinical staff with patients and/or visitors who are aggressive, using an abusive or threatening language or gestures
• Sitting with aggressive, abusive, threatening, fall risk and flight risk patients, based on the clinical staff’s requests, in the interim while waiting for a permanent patient watch coverage, when applicable
• Responding to the code situations, including Code White or Code Silver situations, as needed
• You will be required to write reports & investigate routine incidents
• Display excellent customer service skills & be able to work with people who are under stress or in need of medical assistance
• Assist in developing security plans for high risk patients
• Utilize verbal de-escalation techniques to manage conflict
• Oversee & support patient watch guards within the ED
• Work closely with local Law Enforcement and Emergency Services
• Ensure the safety of staff, patients, and visitors within the ED
• Assist hospital staff with patient restraints as required/directed according to operating procedures
• Adhere to all hospital policy & procedures and maintain compliance
• Prevent theft, violence or infraction of rules/regulations
• Monitor site visitors & perform ID checks in accordance with site policies/procedures
• Respond professionally to emergencies (alarms, medical emergencies, fires, & other urgent matters)
• Effectively communicate all suspicious activities, concerns, issues, & events to our dispatch team
• Prepare & maintain professional/effective reports regarding the activities, security violations, & hazardous occurrences on site

YOU’RE A GREAT FIT IF YOU:

• This position includes enhanced physical requirement, including but not limited to:
• Be able to stand up to 12 hours
• Be able to walk & patrol the facility, including use of stairs
• Ability to run & quickly respond to any code call within the facility
• Be able to participate in a physical training, including use of force & physical restraint techniques
• Have a minimum 1-2 years of experience in security
• Diploma in Justice studies/police foundations is an asset
• Ability to obtain Security License in Nova Scotia
• English (oral & written) fluency is a must
• Previous experience in security, law enforcement, or related field preferred
• Certifications in Use of Force (UOF) & Management of Aggressive Behavior (MOAB) are pre-requisites of this position. Prior training certifications may be accepted on a case-by-case basis
• Applicants lacking acceptable certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding to ensure they meet the requirements of the position
• The UoF/MOAB training is not paid as it is a pre-requisite; however Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability

#INDATL

Education Requirements (All)

Grade 12 or GED equivalent

Certification Requirements (All)

Intermediate First Aid/CPR C

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position

Relocation is not provided and travel is not required