Table Games Floor Supervisor

Rivercreeresort; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Table Games Floor Supervisor to enhance the gaming experience. In this pivotal role, you will oversee the operations of gaming tables, ensuring compliance with regulations while providing exceptional customer service. You will coach and mentor staff, manage high-stress situations, and maintain a focus on safety and quality. This position offers a dynamic work environment with opportunities for growth and development within a skilled management team. If you thrive in a fast-paced atmosphere and have a knack for engaging with guests, this is the perfect opportunity for you.

Benefits

Competitive Wage

Excellent Benefits

Shuttle Service

Circle of Service Program

Progressive Team Environment

Qualifications

• 1-2 years' experience in the casino industry is required.
• Minimum 1 year as a Floor Supervisor with table games experience.

Responsibilities

• Ensure smooth operation of gambling games according to rules.
• Coach front line associates and handle minor disputes.

Skills

Customer Service Skills

Conflict Resolution

Coaching and Mentoring

Effective Communication

Stress Management

Education

Experience in Casino Industry

Experience as Floor Supervisor

Job description

Join to apply for the Table Games Floor Supervisor role at River Cree Resort & Casino

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Overview
A Floor Supervisor role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Floor Supervisor or Pit Boss is to demonstrate the knowledge to supervise the day-to-day operations of a grouping of gaming tables. The Floor Supervisor is charged with helping the Dealer to enhance the guest’s gaming experience.

The Floor Supervisor will supervise the games in their section in accordance with AGLC rules and River Cree Table Games department policies and procedures. The Floor Supervisor will understand and comply with all service, quality, and safety standards set forth by the River Cree Resort and Casino.

Responsibilities

• A passion for superior service
• Ensure gambling games run smoothly, legally, and according to AGLC and casino rules.
• Confidence to encourage mutual accountability in service and inspire others
• Coach and provide support to front line associates to help bring their skills to the next level
• Natural ability to engage others in conversation
• Maintains focus in a busy atmosphere
• Effective stress management skills
• Ability to excel in a fun atmosphere
• Provide helpful explanations of our games
• Able to handle minor concerns or disputes between guests and the casino
• Communicates information on suspicious table activity to the manager
• Able to complete Game evaluations and Circle of Service audits
• Reports player’s gaming activity to management
• Rate players based on their action on the gaming floor
• Responsible for checking the accuracy of money and chip transactions at gaming tables
• Look out for the safety of yourself, co-workers, and follow all Health and Safety requirements in the workplace
• All other duties as assigned

Qualifications

• 1-2 years’ experience in the casino industry
• Minimum 1 year demonstrated experience as Floor Supervisor
• Experience with table games, rules, and procedures
• Proven ability to coach and mentor associates
• Excellent interaction skills with the public
• Excellent customer service skills
• Able to work in high-stress environments and deal with conflict situations
• Able to work in a smoking environment

The Floor Supervisor’s schedule may vary and requires the ability to work shift work, late nights, weekends, and holidays. River Cree Resort and Casino has a smoking environment. All associates are required to be able to work in that environment. Floor Supervisors are required to stand for extended periods of time.

WE OFFER

• A competitive wage and excellent benefits
• Shuttle service from West Edmonton location
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service
• An opportunity to work within a progressive, exciting team environment
• An opportunity to work with a skilled Management team

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Gambling Facilities and Casinos