Table Games Floor Supervisor

Rivercreeresort; City of Spruce Grove; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Table Games Floor Supervisor to enhance the gaming experience at their casino. This role is vital for ensuring smooth operations, compliance with gaming regulations, and providing exceptional customer service. You will lead a team, coach associates, and manage gaming activities while thriving in a dynamic environment. If you are a motivated individual with a knack for engaging with guests and a commitment to excellence, this opportunity is perfect for you.

Benefits

Competitive wage

Excellent benefits

Shuttle service from West Edmonton

Circle of Service program rewards

Team environment

Qualifications

• 1-2 years’ experience in the casino industry required.
• Minimum 1 year as Floor Supervisor with knowledge of table games.

Responsibilities

• Supervise gaming tables to ensure smooth and legal operations.
• Coach front line associates and handle disputes effectively.
• Communicate suspicious activities to management.

Skills

Customer Service

Conflict Resolution

Coaching and Mentoring

Stress Management

Communication Skills

Job description

Join to apply for the Table Games Floor Supervisor role at River Cree Resort & Casino.

A Floor Supervisor role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Floor Supervisor or Pit Boss is to demonstrate the knowledge to be able to supervise the day to day operations of a grouping of gaming tables. The Floor Supervisor is charged with helping the Dealer to enhance the guest’s gaming experience.

The Floor Supervisor will supervise the games in their section in accordance with AGLC rules and River Cree Table Games department policies and procedures. The Floor Supervisor will understand and comply with all service, quality and safety standards set forth by the River Cree Resort and Casino.

Responsibilities

• A passion for superior service
• Ensure gambling games run smoothly, legally, and according to AGLC and casino rules.
• Confidence to encourage mutual accountability in service and inspiring others
• Coach and provide support to front line associates to help bring their skills to the next level
• Natural ability to engage others in conversation
• Maintains focus in a busy atmosphere
• Effective stress management skills.
• Ability to excel in a fun atmosphere
• Provide helpful explanations of our games
• Able to handle minor concerns or disputes between guests and the casino
• Communicates information on suspicious table activity to the manager.
• Able to complete Game evaluations and Circle of Service audits.
• Reports player’s gaming activity to management
• Rate players based on their action on the gaming floor
• Responsible for checking the accuracy of money and chip transactions at gaming tables
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Minimum Qualifications

• 1-2 years’ experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games, rules, and procedures.
• Proven ability to coach and mentor associates.
• Excellent interaction skills with the public
• Excellent customer service skills
• Able to work in high stress environments and dealing with conflict situations.
• Able to work in a smoking environment.

The Floor Supervisor’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays. River Cree resort and casino has a smoking environment. All associates are required to be able to work in that environment. Floor Supervisors are required to stand for extended periods of time.

We Offer

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Gambling Facilities and Casinos