Pit Supervisor

Grey Eagle Resort & Casino; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading entertainment facility as a Pit Supervisor at Grey Eagle Resort & Casino. In this role, you'll ensure compliance with gaming regulations while providing exceptional customer service. Ideal candidates will have relevant education and experience in the service industry, with opportunities for growth in a dynamic environment.

Qualifications

• Completed education relevant to the service industry.
• Specific education related to money transactions and game procedures.
• Previous management or supervisory experience is an asset.

Responsibilities

• Supervise assigned areas and gaming activities to ensure compliance with regulations.
• Maintain a valid AGLC license and pass a criminal record check.
• Ensure professional game activity and respectful customer service.

Skills

Customer Service

Leadership

Negotiation

Communication

Education

Education relevant to the service industry

Specific education related to money transactions

Computer literacy

Job description

1 day ago Be among the first 25 applicants

Come... Enjoy... Work in a fast-paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic, and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits, and opportunities to grow your career.

Position Overview

The Pit Supervisor ensures all gaming rules and procedures are strictly followed in accordance with the Casino Internal Controls and Guidelines, while complying with Alberta Gaming & Liquor Commission (AGLC) terms and conditions. The Pit Supervisor promotes the values of the Casino by example and encourages others to do the same. They ensure first-rate customer service with efficient table game procedures. They act as the initial contact in their designated area when a guest raises a complaint and will inform management accordingly.

Responsibilities

• Maintain a valid AGLC license and pass a criminal record check.
• Supervise assigned areas and gaming activities to ensure protection of casino assets, integrity of games, and compliance with AGLC regulations.
• Have thorough knowledge of AGLC terms and conditions, approved games, game procedures, and applicable legislation.
• Ensure professional game activity and respectful customer service by attending to patrons with care and professionalism.

Education and Experience

• Completed education relevant to the service industry.
• Specific education related to money transactions and game procedures.
• Computer literacy.
• Previous management or supervisory experience is an asset but not required; dual pit boss/supervisor positions are available.
• Some pitting experience is required.

Knowledge, Skills, and Abilities

• Knowledge of advantage and cheating at play on games being supervised.
• Experience with table games, rules, and procedures.
• Experience in customer service and leadership.
• Excellent negotiation, oral, and written communication skills.

Please Note

• Selected candidates must be willing to work any shifts, including day, night, weekends, and during events.

We thank all applicants; however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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Dual Pit Boss/Supervisor - Job ID J0525-0571

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