Table Games Floor Supervisor

River Cree Resorts & Casino; City of Spruce Grove; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Floor Supervisor to lead gaming operations and enhance guest experiences. In this dynamic role, you'll supervise gaming tables, ensure compliance with regulations, and coach front line associates to deliver exceptional service. This exciting position offers the chance to work in a vibrant environment where your skills will shine and contribute to a memorable gaming experience for guests. If you thrive in a fast-paced atmosphere and love engaging with people, this opportunity is perfect for you.

Benefits

Competitive wage

Excellent benefits

Shuttle service

Circle of Service program

Progressive team environment

Qualifications

• 1-2 years’ experience in the casino industry required.
• Proven ability to coach and mentor associates.

Responsibilities

• Supervise gaming operations and ensure compliance with rules.
• Coach front line associates and enhance guest gaming experience.
• Handle disputes and communicate suspicious activities.

Skills

Customer Service Skills

Coaching and Mentoring

Conflict Resolution

Stress Management

Communication Skills

Job description

Overview

A Floor Supervisor role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Floor Supervisor or Pit Boss is to demonstrate the knowledge to be able to supervise the day to day operations of a grouping of gaming tables. The Floor Supervisor is charged with helping the Dealer to enhance the guest’s gaming experience.

The Floor Supervisor will supervise the games in their section in accordance with AGLC rules and River Cree Table Games department policies and procedures. The Floor Supervisor will understand and comply with all service, quality and safety standards set forth by the River Cree Resort and Casino.

Responsibilities

• A passion for superior service
• Ensure gambling games run smoothly, legally, and according to AGLC and casino rules.
• Confidence to encourage mutual accountability in service and inspiring others
• Coach and provide support to front line associates to help bring their skills to the next level
• Natural ability to engage others in conversation
• Maintains focus in a busy atmosphere
• Effective stress management skills.
• Ability to excel in a fun atmosphere
• Provide helpful explanations of our games
• Able to handle minor concerns or disputes between guests and the casino
• Communicates information on suspicious table activity to the manager.
• Able to complete Game evaluations and Circle of Service audits.
• Reports player’s gaming activity to management
• Rate players based on their action on the gaming floor
• Responsible for checking the accuracy of money and chip transactions at gaming tables
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 1-2 years’ experience in the casino industry.
• Minimum 1 year demonstrated experience as Floor Supervisor.
• Experience with table games, rules, and procedures.
• Proven ability to coach and mentor associates.
• Excellent interaction skills with the public
• Excellent customer service skills
• Proven ability to coach and mentor associates.
• Able to work in high stress environments and dealing with conflict situations.
• Able to work in a smoking environment

The Floor Supervisor’s schedule may vary and would require the ability to work shift work, late nights, weekends and holidays.

River Cree resort and casino has a smoking environment. All associates are required to be able to work in that environment. Floor Supervisors are required to stand for extended periods of time.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.