T&O New Hire Experience Manager

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Career development

Stock options

Job summary

RBC in Toronto seeks a Manager, T&O New Employee Programs to design and deliver high-quality experiences for new Technology & Operations employees. You will lead 0–12 month onboarding, coordinating communications, events, and resources to accelerate productivity and engagement.

Reporting to the Senior Manager, T&O New Employee Programs, you will analyze engagement data, collaborate with leaders, and drive continuous improvements in a dynamic, matrix environment.

Qualifications

• 2+ years of experience in program management, operations, or employee experience roles.
• Strong organizational and project management skills with ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills; ability to craft clear messaging for diverse audiences.
• Proficiency with Microsoft Office suite and comfort learning new tools quickly.
• Ability to work collaboratively in a matrix environment and respond to feedback constructively.
• Demonstrated commitment to inclusive, welcoming environments for employees.
• Curiosity-driven approach to learning and experimenting with AI technology to enhance program outcomes.

Responsibilities

• Design, execute, and continuously improve the end-to-end new employee experience across multiple workstreams during the 0-12 month integration period.
• Manage day-to-day program operations including communications ownership, event coordination, swag distribution, and logistics support.
• Own at least one program offering end-to-end, including testing, implementation, and optimization based on feedback and engagement data.
• Identify experience gaps and friction points; contribute to evidence-based program evolution discussions with leadership.
• Establish and maintain relationships with internal stakeholders and T&O events team for seamless execution.
• Track, analyze, and report on survey results and engagement metrics; translate insights into actionable recommendations.
• Coordinate cross-functional delivery, elevate dependencies and risks, and support leadership in a matrix environment.
• Explore and apply AI technology and best practices to enhance program design and engagement outcomes.

Skills

Program Management

Communication

Organization

AI in programs

Tools

Microsoft Office

Job description

RBC in Toronto seeks a Manager, T&O New Employee Programs to design and deliver high-quality experiences for new Technology & Operations employees. You will lead 0–12 month onboarding, coordinating communications, events, and resources to accelerate productivity and engagement.

Reporting to the Senior Manager, T&O New Employee Programs, you will analyze engagement data, collaborate with leaders, and drive continuous improvements in a dynamic, matrix environment.