Manager, T&O New Employee Programs

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Career development

Stock options

Job summary

RBC in Toronto seeks a Manager, T&O New Employee Programs to design and deliver high-quality experiences for new Technology & Operations employees. You will lead 0–12 month onboarding, coordinating communications, events, and resources to accelerate productivity and engagement.

Reporting to the Senior Manager, T&O New Employee Programs, you will analyze engagement data, collaborate with leaders, and drive continuous improvements in a dynamic, matrix environment.

Qualifications

• 2+ years of experience in program management, operations, or employee experience roles.
• Strong organizational and project management skills with ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills; ability to craft clear messaging for diverse audiences.
• Proficiency with Microsoft Office suite and comfort learning new tools quickly.
• Ability to work collaboratively in a matrix environment and respond to feedback constructively.
• Demonstrated commitment to inclusive, welcoming environments for employees.
• Curiosity-driven approach to learning and experimenting with AI technology to enhance program outcomes.

Responsibilities

• Design, execute, and continuously improve the end-to-end new employee experience across multiple workstreams during the 0-12 month integration period.
• Manage day-to-day program operations including communications ownership, event coordination, swag distribution, and logistics support.
• Own at least one program offering end-to-end, including testing, implementation, and optimization based on feedback and engagement data.
• Identify experience gaps and friction points; contribute to evidence-based program evolution discussions with leadership.
• Establish and maintain relationships with internal stakeholders and T&O events team for seamless execution.
• Track, analyze, and report on survey results and engagement metrics; translate insights into actionable recommendations.
• Coordinate cross-functional delivery, elevate dependencies and risks, and support leadership in a matrix environment.
• Explore and apply AI technology and best practices to enhance program design and engagement outcomes.

Skills

Program Management

Communication

Organization

AI in programs

Tools

Microsoft Office

Job description

Job Description

What is the opportunity? As Manager, T&O New Employee Programs, you will design and deliver high-quality new employee experiences and resources that empower new employees in Technology & Operations (T&O) with the knowledge, tools, and network to succeed in their roles. Reporting to the Senior Manager, T&O New Employee Programs, this role offers a meaningful opportunity to contribute to programming that accelerates time-to-productivity and strengthens engagement for new T&O employees.

The experience spans the first 0-12 months from the employee's start date, integrating them into our community and culture, as well as strengthening engagement and belonging.

What will you do?

• Design, execute, and continuously improve the end-to-end new employee experience across multiple workstreams (communications, events, stakeholder support) during the 0-12 month integration period.
• Manage day-to-day program operations including communications ownership (WebEx challenges, Connect site, welcome emails), event coordination, swag distribution, and logistics support.
• Own at least one program offering end-to-end, including testing, implementation, and optimization based on feedback and engagement data.
• Identify experience gaps and friction points; contribute to evidence-based program evolution discussions with leadership and collaborate on continuous improvements.
• Establish and maintain strong relationships with internal stakeholders, Canadian Hub Community Leads, and the T&O events team to ensure seamless, flawless execution of program initiatives.
• Track, analyze, and report on survey results and engagement metrics; translate insights into actionable recommendations to enhance program effectiveness and new employee outcomes.
• Coordinate cross-functional delivery, elevate dependencies and risks appropriately, and support leadership in navigating a matrix environment.
• Explore and apply AI technology and best practices to enhance program design and new employee engagement outcomes.

What do you need to succeed?

Must Have:

• 2+ years of experience in program management, operations, or employee experience roles.
• Strong organizational and project management skills with ability to manage multiple initiatives simultaneously.
• Excellent written and verbal communication skills; ability to craft clear, engaging messaging for diverse audiences.
• Proficiency with Microsoft Office suite and comfort learning new tools and platforms quickly.
• Ability to work collaboratively with cross-functional teams and respond to feedback constructively.
• Demonstrated commitment to creating inclusive, welcoming environments for employees.
• Ability to work effectively in a matrix environment and support leadership direction.
• Curiosity-driven approach to learning and experimenting with AI technology to enhance program outcomes, with passion for enabling individuals and organizations to thrive.

Nice to Have:

• Experience designing or delivering employee onboarding or new hire programs.
• Familiarity with learning and development (L&D) or talent management initiatives.
• Experience managing events, surveys, or community engagement initiatives.
• Experience creating communications with Poppulo.
• Bilingual capabilities (French and English).
• Experience with employee engagement metrics, data analysis, or reporting dashboards.

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

• Communication
• Continuous Learning
• Data Analysis
• Decision Making
• Employee Experience
• Event Coordination
• Industry Knowledge
• Internal Communications
• Internal Stakeholders
• Interpersonal Relationships
• Knowledge Organization
• Long Term Planning
• Microsoft Office
• Oral Communications
• Organizational Communications
• Personal Initiative
• Planning Ability
• Program Management
• Project Management
• Teamwork
• Time Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-13

Application Deadline: 2026-08-28