- Systems Administrator/Operations Support Specialist – Intermediate

2iResourcing; Ontario; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Systems Administrator/Operations Support Specialist to join their dynamic team. This role involves supporting large zOs mainframe systems and utilizing a variety of service management tools. The ideal candidate will have extensive experience in incident and change management, as well as proficiency in the OS365 Suite and Power BI. This is a fantastic opportunity to work in a hybrid environment, balancing on-site collaboration with remote flexibility. If you are passionate about technology and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• 5-8+ years of experience supporting large zOs mainframe systems.
• Strong knowledge of Service Management Tools and OS365 Suite.

Responsibilities

• Support large zOs mainframe systems and manage incidents and changes.
• Utilize monitoring tools and document processes effectively.

Skills

zOs mainframe systems support

Service Management Tools (eSMT, CIT, Remedy, ITIL)

OS365 Suite

Power BI

Unix and Wintel servers

Incident and Change Management

System and Application Monitoring Tools

Documentation and communication skills

Education

ITIL Certification

Tools

eSMT

CIT

Remedy

Job description

RQ08074 - Systems Administrator/Operations Support Specialist – Intermediate

Client: Ministry of Public and Business Service Delivery (former MGCS)

Period: 4 months

Start Date: 2024-12-02

End Date: 2025-03-31

Location: 1000 Southgate Drive Guelph Ontario

Working Hrs.: 7.25 Hrs. / day

Note: Hybrid Arrangement - 3 days onsite / 2 days remote

Must Haves

• 5-8+ years of demonstrated experience supporting large zOs mainframe systems.
• Service Management Tools such as eSMT, CIT, Remedy and ITIL.
• OS365 Suite of products and Power BI.

Nice to Have

• ITIL Certifications.

Experience and Skill Set Requirements

Evaluation Breakdown

1. Experience supporting large ZOS mainframe systems - 25%
   Using specific examples, please describe the experience that you have supporting large ZOS mainframe systems.
   Parameters:
   5-8+ years of demonstrated experience supporting large zOs mainframe systems.
2. Knowledge with Unix and Wintel servers and Network Peripherals - 25%
   Using specific examples, please describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.
   Parameters:
   5-8+ years of demonstrated knowledge of server OS hardware components and end to end system management.
3. Incident and Change management - 5%
   Using a specific project, please describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills.
   Parameters:
   • Demonstrated of Incident and Change Management activities.
   • Demonstrated ability for strong documentation and writing skills.
   • Demonstrated experience in presentation, verbal and written communication skills.
4. Knowledge of System and Application Monitoring Tools - 5%
   Using specific examples, please describe your demonstrated knowledge of System and Application Monitoring Tools.
   Parameters:
   Demonstrated knowledge of infrastructure monitoring and performance tools.
5. Knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%
   Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
   Parameters:
   Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.
6. Knowledge of Communications, Collaborations and analytics tools - 5%
   Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.
   Parameters:
   Demonstrated knowledge of OS365 Suite of products and Power BI.