We are seeking an experienced System Analyst to join our dynamic team. The ideal candidate will have a solid background in the IoT industry and hands-on experience across the entire software lifecycle—from presales and deployment to support and client training. This role demands a deep understanding of device integration, technical documentation, and troubleshooting, as well as a passion for delivering high-quality, client-focused solutions.
Key Responsibilities:
- Presales: Collaborate with the sales team to provide technical expertise during the presales process including product demonstrations and solution design.
- Deployments & Installs: Lead and execute installation and configuration of IPFusion software, ensuring seamless integration with devices & systems.
- Support: Provide advanced technical support to resolve complex issues, working closely with development and engineering teams. Be a part of the On-Call team to handle issues which may arise outside of business hours.
- Quality Assurance (QA): Assist in conducting thorough testing of IPFusion software to ensure products meet quality and performance standards, as well as client requirements.
- Client Training: Develop and deliver training sessions to clients, ensuring they are proficient in using IPFusion software.
- Documentation: Create and maintain detailed technical documentation, including installation guides, user manuals, and troubleshooting procedures.
- Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices.
Key Skills and Attributes:
- Minimum of 3 years of experience in a similar role, preferably within the IoT industry.
- Strong understanding of IoT technologies and protocols.
- Demonstrated experience with installing, configuring, documenting, testing, training, and implementing software applications and systems.
- Excellent problem-solving skills and ability to work under pressure.
- Effective communication and interpersonal skills.
- Ability to travel within Canada and the United States.
Preferred Skills and Attributes:
- Experience with cloud platforms (e.g., AWS, Azure).
- Experience with industrial protocols such as BACnet and Modbus.
- Familiarity with networking and security principles.
- Certification in relevant IoT technologies.
Education:
- Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent experience.
Perks & Benefits:
- Retirement Support: We provide every full-time permanent employee with RRSP matching for their long-term plans.
- Health & Wellness: We provide health, dental, life, and disability insurance, along with our employee assistance program (EAP).
- Development Opportunities: We support your career growth through training reimbursement, Lunch n' Learns, and more.
- Social: Participate in company events like golf tournaments, Christmas parties, and summer BBQs.
- Culture: Join our innovative, collaborative, and energetic environment.
- Flexibility: We accommodate work-life balance as much as possible.
- Office: Enjoy amenities like a gym and golf simulator, and proximity to a golf course.
About Us:
IPFusion is at the forefront of transforming data management across large enterprises through our innovative Internet of Things (IoT) software. Our latest venture focuses on real-time data collection and analytics, designed to seamlessly connect and enhance systems across building management, manufacturing, managed services, and process automation, providing comprehensive insights that drive smarter, faster decision-making.
IPFusion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.