Switchboard Operator

Humber River Health; Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a dedicated Switchboard Operator to join their Telecommunications Department. This role involves managing a high volume of calls, assisting patients, and ensuring efficient communication among healthcare staff. If you thrive in a fast-paced environment and possess strong communication skills, we invite you to apply for this part-time position at Humber River Health.

Qualifications

• Previous experience in a telecommunications role preferred.
• Ability to multi-task and prioritize in a busy environment.
• Excellent attendance and discipline-free record required.

Responsibilities

• Process a high volume of incoming and outgoing calls.
• Assist with patient inquiries efficiently.
• Page support staff and locate physicians as necessary.

Skills

Interpersonal skills

Communication skills

Customer service skills

Organizational skills

Problem-solving skills

Keyboarding skills

Education

High school diploma or equivalent

Tools

Avaya phone systems

Microsoft Office Suite

PETALMD software

Meditech

Job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, equity, inclusivity, and active participation in the North West Toronto Ontario Health Team are key initiatives important to our team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians, giving them more time to spend with patients, eliminating inefficiencies, and reducing the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and is committed to becoming a community academic hospital. Our research strategy is framed around clinical excellence, optimizing care through technology, and community connection.

We are not hoping for a renaissance; we are making it happen. Join our dynamic team as we continue our journey towards high-reliability care!

Join our Telecommunications Department!

At Humber River Health, our Telecommunications team plays a pivotal role in matters relating to locating, voicemail, pagers, telephone handsets, hands-free devices, assisted devices, and the telephone network. We are currently seeking a Switchboard Operator to join our Telecommunications Department. This individual will process a high volume of incoming and outgoing calls, assist with patient inquiries, and page support staff and/or physicians. If you have a strong sense of urgency, enjoy working in a fast-paced, high-volume environment, and strive to provide a positive client experience, we invite you to read the details below and apply for this exciting career opportunity at Humber River Health.

Employment Status: Part-time
Hours of Work: Available to work all rotating shifts (Days, Evenings, Nights & Weekends)
Location: Wilson site
Labour Group: Teamsters Clerical
Reporting Relationship: Manager, Telecommunications
Hourly Rate: $25.111 - $26.004

Position Responsibilities:

• Process a very high volume of incoming and outgoing calls, including assisting with patient inquiries quickly and efficiently.
• Assist with outgoing calls and paging support staff and/or physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure they are contacted promptly within individual program protocols.
• Provide batteries for physicians and sign out spare pagers.
• Assist with orientation and training of new telecommunication staff.

Requirements:

• Excellent interpersonal and communication skills required.
• A positive attendance record is required.
• Previous experience with Avaya phone systems and consoles in a healthcare/hospital environment preferred.
• Demonstrated customer service and telephone skills required; one year experience preferred.
• High school diploma or equivalent.
• Good organizational and problem-solving skills, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledge of and compliance with new privacy legislation.
• Knowledge of a second language is an asset.
• Good keyboarding skills, with a minimum typing speed of 40 WPM. Proficiency in Microsoft Office Suite.
• Knowledge of PETALMD software.
• Meditech experience is an asset.
• Excellent attendance and a discipline-free record are required.

Applicants may be required to complete full administrative testing, including typing speed and MS Office skills.

Why choose Humber River Health?

Our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as one of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support our employees through evidence-based leadership and a culture that values staff, physician, and volunteer engagement. As a member of the Toronto Academic Health Science Network (TAHSN), we are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and embody our values of compassion, professionalism, and respect.

We prioritize attracting and retaining a diverse workforce that reflects our surrounding communities. We encourage applicants from all equity-deserving groups, including Indigenous peoples, racialized individuals, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Humber River Health provides accommodations throughout the recruitment process and during employment. Please contact our recruitment team for any accommodation requests.