Surveillance Technican

CB Canada; Ajax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the gaming sector seeks a Surveillance Technician to maintain and support their Surveillance Video Management systems. This pivotal role requires technical expertise in troubleshooting, system optimization, and adherence to safety and performance standards. The ideal candidate brings strong communication skills and relevant qualifications, contributing to a fun and diverse work environment where all are welcome to thrive.

Benefits

Diversity, equity and inclusion commitment

Accommodation for disabilities in recruitment

Qualifications

• Ability to exceed customer expectations through timely communication.
• Alarm and Security Technician Certification a strong asset.
• TCP / IP Networking experience is a strong asset.

Responsibilities

• Maintain and ensure Surveillance Video Management systems operate effectively.
• Monitor, review, and administer system health checks.
• Develop change requests including implementation plans.

Skills

Communication

Troubleshooting

System Optimization

Documentation

Education

Post-Secondary education in information systems

Tools

AutoCad

CCTV / NTSC video signal

Microsoft MCSE Server Infrastructure

Honeywell

Avigilon

Milestone

Genetec VMS

Job description

One Toronto Gaming is seeking a Surveillance Technician!

This position is responsible for maintaining and ensuring Surveillance Video Management systems operate in accordance with functional design specifications through systematic and defined activities / processes, as well as maintenance and support of multiple assigned systems within established performance criteria. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values :

• Responsible for overall performance and availability of assigned VMS
• System optimization activities including, but not limited to patching, upgrading, and performance tuning
• Analysis, troubleshooting and resolution of system hardware, software and networking issues up to and including system operating system
• Performance of high level root cause analysis for service interruptions, resolution of issues and creation of preventive measures
• Develop change requests including implementation, communication, testing and back out plans.
• Maintenance of system documentation and provision of reports on maintenance contracts, SLAs and warranty information on of assigned systems
• Monitor, review and administer system health checks and daily backup processes
• Establish and maintain IT processes supporting assigned systems
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with all operational departments, guests and vendors
• Complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Maintains technical databases and software
• Trains employees on equipment use
• Prepares and follows an approved Preventative Maintenance Schedule
• Liaises with end users, vendors and technical teams on troubleshooting and issue resolution activities
• Administers application security and performs associated reconciliation and validation to ensure compliance
• Monitors application performance, stability, and licensing compliance
• Develops and maintains technical documentation to ensure it is current and accurate

Successful applicants will demonstrate the following qualifications :

• Post-Secondary education in information systems or suitable combination of education and experience.
• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication.
• Microsoft MCSE Server Infrastructure a strong asset
• TCP / IP Networking experience a strong asset
• Computer literacy in MS Office and MS Windows
• Alarm and Security Technician Certification an asset
• CCTV / NTSC video signal experience a strong asset
• Computer hardware and software troubleshooting experience an asset
• Knowledge of AutoCad an asset
• Honeywell, Avigilon, Milestone, Genetec VMS certifications an asset

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors.We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required.We thank all applicants for their interest and will contact those qualified to continue in the recruitment process