Surveillance Technical Support Analyst

Socket.dev; Bedford; On-site; CAD 90,000 - 130,000; Full time

Job summary

RBC in Canada is seeking an experienced Production Services professional to support the surveillance platform within the Capital Markets division. You will maintain, automate, and evolve the production platform, collaborating with Change The Bank and external vendors, while ensuring ITIL processes and disaster recovery plans are up to date.

The role emphasizes strong monitoring, stakeholder communication, and ability to drive enhancements across multiple environments.

Qualifications

• Must have ITIL Incident, Problem and Change Management proficiency.
• Proficiency with RHEL/Unix/Linux and Windows environments; scripting in Perl, Bash, Python, PowerShell.
• Experience containerizing and orchestrating with Docker and Kubernetes.
• Strong DB skills with MS SQL and Sybase; write/optimize queries independently.
• Proven monitoring setup across environments using Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Grafana.
• Analytical thinker with ability to multitask and manage stakeholder expectations.

Responsibilities

• Maintain advanced knowledge of surveillance systems to support production platform and dependent apps.
• Automate manual processes to evolve the platform and improve efficiency.
• Translate surveillance objectives into technical solutions aligned with business needs.
• Collaborate with CTB and vendors on agile development initiatives.
• Champion ITIL Service Transition; promote Production Readiness and License to Operate.
• Identify enhancements and surface risks via JIRA.
• Drive project momentum and benefits realization.
• Prepare stakeholder content using Confluence, PowerPoint and Excel (including VBA/pivot).
• Manage disaster recovery planning and keep CM and risk systems current.
• Oversee lifecycle of applications across platforms from concept to retirement.

Skills

ITIL Incident Management

ITIL Problem Management

ITIL Change Management

RHEL/Unix/Linux

Scripting: Perl

Bash

Python

PowerShell

Docker

Kubernetes

MS SQL

Sybase

IT Monitoring Tools

ITRS Geneos

Nagios

AppDynamics

Dynatrace

Splunk

ELK

Grafana

Analytical Thinking

Stakeholder Management

Tools

Docker

Kubernetes

BMC Control‑M

Job description

Job Description

What is the opportunity?

This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services that also covers surveillance platforms. The overall aim of the team is to support communication surveillance technology operations, associated upstream/downstream applications and processes.

Mission statement: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk.

What will you do?

• Maintain advanced technical and business knowledge of communication/surveillance systems to ensure ongoing support for the production Surveillance Platform and its dependent applications.
• Drive the continuous evolution of the platform by automating manual processes and actions.
• Develop a thorough understanding of key surveillance objectives and translate them into effective technical solutions that align with business needs.
• Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives.
• Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization.
• Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA.
• Seek out improvement opportunities and actively drive project momentum and benefits realization.
• Leverage strong communication and presentation abilities to create business stakeholder content using Confluence, PowerPoint, and Excel (including VBA and pivot table expertise).
• Manage disaster recovery planning and execution while maintaining current internal configuration management and risk systems.
• Oversee applications throughout their complete lifecycle—from initial concept through design, implementation, and eventual retirement—across multiple platforms and tools.

What do you need to succeed?

Must Have:

• Demonstrated expertise in ITIL Incident Management, Problem Management, and Change Management principles.
• Proficiency with RHEL, Unix, Linux, and Windows environments, including scripting capabilities in Perl, Bash, Python, PowerShell, and batch scripting.
• Experience containerizing and orchestrating applications using Docker and Kubernetes.
• Strong background with relational databases such as MS SQL and Sybase, with the ability to write and optimize database queries independently.
• Proven track record establishing proactive application monitoring across multiple environments using industry tools including ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, and Grafana or equivalent solutions.
• Strong analytical and critical thinking skills with the ability to effectively multitask and prioritize competing demands in fast-paced environments.
• Demonstrate strong stakeholder management skills and a clear understanding of business requirements and objectives.

Nice to Have:

• Experience with surveillance management applications such as Smarsh Enterprise Conduct, Csurv, and Theatalake.
• Minimum three years of professional experience in Financial Technology or Capital Markets technology environments. Proficiency with BMC Control‑M for batch scheduling, with experience in Autosys, Tidal, or equivalent platforms also acceptable.
• Deep knowledge of Capital Markets operations, including comprehensive understanding of sales tooling and CRM platforms.
• Disciplined and methodical approach to documenting all processes, issues, and user stories in Confluence and Jira to ensure clarity and traceability across teams.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Analytical Thinking, Analytical Thinking, Application Monitoring, Application Production Support, Atlassian Confluence, AutoSys Workload Automation, Banking, Batch Scheduling, Change Management, Communication, Computer Operations, Customer Service, Documentations, Enterprise Application Delivery, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships, ITIL Incident Management, Linux, Linux Bash Shell, Planning, Problem Management, Production Services {+ 9 more}

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-20

Application Deadline:

2026-09-25

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.