Lead Application Support Specialist - GFT HALIFAX

RBC; Halifax; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Total rewards program

Flexible benefits

Career development opportunities

Job summary

RBC is seeking a Lead Senior Application Support Analyst in Canada to shepherd production support for enterprise fraud detection platforms. You will lead live troubleshooting, perform root-cause analysis, and coordinate major incidents in a 24/7 multi-site environment, while mentoring junior analysts and ensuring governance around changes and deployments.

You will work with engineering, SRE, audit, and ITSM teams to strengthen monitoring, reduce MTTR, and ensure reliable detection of fraud

Qualifications

• 7-8 years of application/production support experience in financial services with Windows and Linux environments
• Strong expertise in SQL Server, Hadoop/Hive, Azure, Cloudera, OpenShift, and Java applications
• Experience with enterprise job schedulers (Autosys, Stonebranch, Airflow) and ITSM (ServiceNow) for incidents and change management
• Excellent communication and troubleshooting skills with ability to translate technical issues for technical and executive audiences
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Responsibilities

• Lead live troubleshooting and root-cause analysis for P1/P2 incidents on fraud platforms
• Monitor transaction pipelines and alerting systems to identify issues proactively
• Coordinate major incidents as senior escalation point in cross-functional war rooms
• Perform daily health checks across messaging, integration, and data layers
• Mentor junior/intermediate analysts on troubleshooting methodology and best practices
• Contribute to change management, release, and production governance processes
• Partner with engineering to identify recurring issues and drive permanent fixes
• Prepare incident summaries, RCAs, and handover documentation for stakeholders and audit

Skills

SQL Server

Java applications

Hadoop/Hive

Azure

OpenShift

Cloudera

DevOps deployments

Incident management

Mentoring juniors

Education

Bachelor's degree in CS/Engineering or related field

Tools

Autosys

Stonebranch

Airflow

UCD

Dynatrace

Splunk

PagerDuty

Moogsoft

Zabbix

Job description

WHAT IS THE OPPORTUNITY?

Join a high-impact Production Support team responsible for the stability, performance, and resilience of enterprise fraud detection systems processing millions of live transactions daily. As Lead Senior Application Support Analyst, you will serve as a senior technical escalation point for complex, business-critical fraud platforms, driving root-cause analysis, incident resolution, and operational governance across a distributed, 24/7 environment. This role sits at the intersection of technology and risk - where downtime or delayed detection has direct financial and reputational consequences - and requires someone who thrives under pressure, communicates clearly with technical and executive stakeholders, and mentors junior analysts through complex production issues. You'll partner closely with engineering, SRE, and audit teams to strengthen monitoring, reduce MTTR, and mature incident management practices across a multi-site support model.

What will you do?

• Lead live troubleshooting and root-cause analysis for P1/P2 incidents on fraud detection platforms
• Monitor transaction pipelines and alerting systems to proactively identify and mitigate issues before impact
• Act as senior escalation point during major incidents, coordinating cross-functional war rooms
• Perform daily health checks across messaging, integration, and data layers supporting fraud systems
• Mentor and guide junior/intermediate analysts on troubleshooting methodology and best practices
• Contribute to and enforce change management, release, and production governance processes
• Partner with engineering teams to identify recurring issues and drive permanent fixes
• Prepare incident summaries, RCAs, and shift handover documentation for stakeholders and audit

What do you need to succeed?

Must have:

• 7-8 years of application/production support experience in financial services, supporting Windows (80%) and Linux (20%) environments with 24x7 rotational on-call coverage, shift flexibility, and demonstrated ability to lead through high-pressure incidents and mentor junior team members.
• Strong expertise in SQL Server (queries and tuning), Hadoop/Hive, Azure, Cloudera, OpenShift, and Java applications, with proven ability to diagnose issues across messaging, integration, and database systems in real time.
• Hands-on experience with enterprise job schedulers (Autosys, Stonebranch, Airflow, Zeke), DevOps deployments using UCD, and ITSM processes including ServiceNow for incidents, problems, service requests, and change management.
• Excellent communication and troubleshooting skills with the ability to translate technical issues for both technical and executive audiences, combined with strong knowledge of production controls and access management.
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience), with solid understanding of production troubleshooting methodologies and operational best practices.

Nice to Have:

• Experience with Elasticsearch, Kafka, IBM MQ, Azure, Openshift in a production support capacity
• Rotational after-hours & weekend support, and carrying a cell phone when on call
• Exposure to monitoring/observability tools (Dynatrace, Splunk, PagerDuty, Moogsoft, Zabbix)

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:
120 WESTERN PKY:BEDFORD

City:
Bedford

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
TECHNOLOGY AND OPERATIONS

Job Type:
Regular

Pay Type:
Salaried

Posted Date:
2026-08-28

Application Deadline:
2026-09-30

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.