Associate Director - Lead Production Services Support, Fixed Income

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Total rewards program

Bonuses

Flexible benefits

World-class training

Job summary

RBC Capital Markets is seeking an experienced IT Production Support lead to own global prod stability for Murex and related applications across Fixed Income desks. You will coordinate incident response, root-cause analysis, and drive improvements through metrics and collaboration with developers and external vendors.

The role requires hands-on technical skills in Linux, SQL, scripting, and ITIL-based service management, with strong stakeholder coordination across trading desks and IT teams.

Qualifications

• 7+ years IT experience with capital markets knowledge including Fixed Income.
• 3+ years experience with Murex and Marketwire.
• Hands-on knowledge of the full Fixed Income trading lifecycle.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
• Experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control‑M, Geneos).
• Working knowledge of underlying infrastructure and interoperability; experience with ITIL implementing Service management practices.
• Experience with Production data analysis using Service Now, PowerPoint presentations, MS Excel charts.
• Ability to manage the priorities, book of work/open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.

Responsibilities

• Lead production support for Murex and related applications across Fixed Income desks.
• Operate as a team player, bringing hands-on technical and business knowledge, developing deep knowledge of applications and architectures.
• Manage Production, acting as escalation point for incident response, problem management, and root cause analysis.
• Own day-to-day operational support services, driving production stability and service excellence.
• Use data-driven metrics and reporting to improve production stability, partnering with Dev teams and vendors.
• Log incidents, conduct PRMs and track actions to closure; drive efficiencies via tooling and process improvements.
• Coordinate infrastructure patching and vulnerability management with internal teams.
• Provide leadership and SME to team members; manage IT support relationships with Trading desks and aligned functions.

Skills

Capital Markets knowledge

Murex

Linux

SQL

Scripting (Shell, Perl, Java, Python)

ITIL

Incident management

Stakeholder management

Data analysis (ServiceNow, PowerPoint,

Tools

Control-M

Geneos

Tableau

ServiceNow

Job description

Job Description

What is the opportunity?

RBC Capital Markets is a leading global investment banking company dedicated to providing services in banking, finance, and capital markets to corporations, institutional investors, asset managers, and governments globally.

What will you do?

• Lead global production support team providing primary support to Murex platform and few other applications. Supporting Fixed Income Rates and Credits business which includes FO, Trade Support, Middle office and Back office and settlements users ensuring the highest levels of service
• Operate as a team player, bringing to the table a mix of hands‑on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical.
• Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
• Will be a self‑starter, owning day‑to‑day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data‑driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure, drive efficiencies through the implementation of tools and process improvements.
• Work with internal teams on infrastructure patching and vulnerability management
• Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned functions

What do you need to succeed?

Must Have:

• 7+ years experience in IT with strong knowledge of Capital Markets including Fixed Income Products.
• 3+ years experience with Murex and Marketwire.
• Hands‑on knowledge of the full Fixed Income trading lifecycle.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
• Experience with Database, Linux, Windows and basic infrastructure; good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control‑M, Geneos).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware); experience with ITIL implementing Service management practices.
• Experience with Production data analysis using Service Now, PowerPoint presentations, MS Excel charts.
• Ability to manage the priorities, book of work/open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.

Nice to Have:

• Hands‑on experience with Tableau and ServiceNow.
• Global stake holder management and Vendor co‑ordination for various activities.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

#LI-POST

#TECH PJ

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-22

Application Deadline:

2026-10-03

Note** :**

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.