Supportive Housing Worker

Canadian Mental Health Association (CMHA) - Toronto; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

HOOPP pension plan

Group health insurance

Disability programs and life insurance

Professional development funding

Work-life balance and flexibility

Job summary

CMHA Toronto is seeking a full-time Supportive Housing Worker for the Flexible Assertive Community Treatment (FACT) Team. You will help clients secure, maintain, and thrive in stable housing while promoting recovery and independence.

Role involves housing-focused case management, life skills coaching, advocacy, and collaboration with community partners to support individuals with serious mental illness. Located at 700 Lawrence Ave. W and in the community.

Qualifications

• Degree or diploma in Social Work, Social Service Work, or related field.
• Two to five years of experience supporting individuals living with mental illness.
• Knowledge of recovery-oriented practice, trauma- and violence-informed care, harm reduction, psychosocial rehabilitation, and supportive housing principles.
• Familiarity with community resources, referral processes, and client engagement approaches such as motivational interviewing.
• Knowledge of the Residential Tenancies Act and housing stability.
• Strong assessment, crisis intervention, communication, and relationship-building skills.
• Ability to work with diverse communities using an anti-oppressive, anti-racist, person-centred approach.
• Ability to work independently, manage competing priorities, and collaborate with an interdisciplinary team.
• Proficiency in electronic documentation systems.
• Valid Ontario driver’s license and ability to travel within the community.

Responsibilities

• Support clients in obtaining, maintaining, and transitioning within housing through assessments, tenancy support, and housing stabilization services.
• Assist clients in developing independent living skills, including budgeting, meal preparation, medication management, housekeeping, and personal care.
• Provide recovery-oriented coaching, mentoring, and practical supports that promote independence and quality of life.
• Coordinate move-ins, lease signings, housing inspections, rent reviews, and move-out processes with clients and housing partners.
• Develop and maintain positive working relationships with landlords, property management staff, community agencies, and service providers.
• Facilitate housing meetings, group activities, and community engagement opportunities that support social inclusion and well-being.
• Connect clients with healthcare, psychiatric, social, and community resources and support attendance at appointments as needed.
• Provide crisis intervention, conflict resolution, harm reduction support, and tenancy preservation services.
• Conduct unit inspections, monitor health and safety concerns, and coordinate maintenance, repairs, and property-related issues.
• Maintain accurate documentation and actively participate in team meetings, service planning, quality improvement, and client safety initiatives.

Skills

Social work

Communication skills

Crisis intervention

Anti-oppressive approach

Travel within community

Education

Social Work degree

Tools

Electronic documentation systems

Job description

Supportive Housing Worker – Flexible Assertive Community Treatment Team (Full Time Permanent)

The Role and Opportunity

CMHA Toronto is seeking a Supportive Housing Worker (Housing Support Worker) to join our Flexible Assertive Community Treatment (FACT) Team. The Supportive Housing Worker plays a key role in supporting clients to secure, maintain, and thrive in stable housing while promoting recovery, independence, and community integration.

Through housing-focused case management, life skills coaching, advocacy, and collaboration with community partners, the Supportive Housing Worker assists individuals living with serious mental illness and concurrent disorders to build the skills, supports, and resources needed to live successfully in the community.

Location: 700 Lawrence Ave. W, and in the community

Hiring Salary Range: $54,943 - $60,203

Hours of Work: 35 per week

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a person-centred , trauma- and violence-informed, and r ecovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Key Responsibilities

• Support clients in obtaining, maintaining, and transitioning within housing through assessments, tenancy support, and housing stabilization services.
• Assist clients in developing independent living skills, including budgeting, meal preparation, medication management, housekeeping, and personal care.
• Provide recovery-oriented coaching, mentoring, and practical supports that promote independence and quality of life.
• Coordinate move-ins, lease signings, housing inspections, rent reviews, and move-out processes in collaboration with clients and housing partners.
• Develop and maintain positive working relationships with landlords, property management staff, community agencies, and service providers.
• Facilitate housing meetings, group activities, and community engagement opportunities that support social inclusion and well-being.
• Connect clients with healthcare, psychiatric, social, and community resources and support attendance at appointments as needed.
• Provide crisis intervention, conflict resolution, harm reduction support, and tenancy preservation services.
• Conduct unit inspections, monitor health and safety concerns, and coordinate maintenance, repairs, and property-related issues.
• Maintain accurate documentation and actively participate in team meetings, service planning, quality improvement, and client safety initiatives.

Experience & Education Required

CMHA Toronto’s ideal candidate will have:

• Degree or diploma in Social Work, Social Service Work, or a related field.
• Two (2) to five (5) years of experience supporting individuals living with mental illness, concurrent disorders, homelessness, and/or justice system involvement.
• Knowledge of recovery-oriented practice, trauma- and violence-informed care, harm reduction, psychosocial rehabilitation, and supportive housing principles.
• Familiarity with community resources, referral processes, and client engagement approaches such as motivational interviewing.
• Knowledge of the Residential Tenancies Act and principles of housing stability and tenant support.
• Strong assessment, crisis intervention, problem-solving, communication, and relationship-building skills.
• Ability to work effectively with diverse communities using an anti-oppressive, anti-racist, and person-centred approach.
• Ability to work independently, manage competing priorities, and collaborate within an interdisciplinary team.
• Proficiency in electronic documentation systems and standard workplace technology.
• Valid Ontario driver's licence and ability to travel within the community as required.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity‑deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

Important Disclosure

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for a new vacancy.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.