Case Manager - Housing First

Canadian Mental Health Association, York

Aurora

On-site

CAD 56,000 - 68,000

Full time

3 hours ago

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Benefits offered by this job

HOOPP

Comprehensive health benefits (full‑t

Job summary

Canadian Mental Health Association, York is seeking a Case Manager to operate within a Housing First model. The role focuses on housing-focused support, individualized plans, and collaboration with clients to promote recovery and independence.

You will work from the Aurora office, travel within York Region and South Simcoe for meetings, and may assist across programs such as Flexible Support or ACTT as needed.

Qualifications

Degree or diploma with relevant mental health experience in the homelessness sector preferred.
Current registration with the regulatory body; not in qualifying stages.
Ability to work in York Region and South Simcoe communities.

Responsibilities

Adheres to Intensive Case Management Services Standards.
Maintains a client caseload per standards.
Initiates referrals to CMHA programs or external agencies.
Collaborates with clients to set goals and promote independence.
Ensures confidentiality and ethical practice.

Skills

Excellent communication

Client advocacy

Recovery principles

Boundaries & ethics

Collaborative work

Second language asset

Interpersonal skills

Education

Degree with four years’ experience or Diploma with six years in community mental health

OCSWSSW registration or regulatory equivalent

Valid driver’s license & vehicle insurance awareness

Tools

Microsoft Office & Outlook

Job description

We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Our Values

Responsive to the needs of our clients, their families, and our communities
Respectful in how we meet the needs of our clients and staff in each interaction
Committed to delivering the highest quality of care, every time
Innovative in our approach to meeting our clients’ and communities’ needs
Inclusive in how we work and serve our clients

Team Values

We create belonging
We build better

We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

HOOPP (Healthcare of Ontario Pension Plan)
Comprehensive Health Benefits (for full-time positions, 12 months or longer)

Salary Range

$56,444 to $68,429 per annum *Candidate experience will be considered when determining the starting salary.

Position

Contract, full-time, working 35 hours a week. Contract ending March 31, 2028. Occasional evenings and weekends may be required.

Posting Closing Date

November 4, 2026.

Reason for Posting

An existing vacancy.

We are hiring a Case Manager in our Housing First! This individual will be considered a Housing Specialist for the team!

As we continue to grow our team, we are looking for a Case Manager. If you are a collaborative, innovative individual who is interested in helping people recover from a mental health barrier, increase their independence, and find housing in York Region and South Simcoe, then this role is for you!

If you can demonstrate: that you are passionate and committed to helping end homelessness for individuals who have not had a home for a long time, you understand the barriers that people have to overcome to help people find and keep a home, and you respect and admire the determination and courage it takes to make positive changes when faced with multiple complex barriers.

Location

The successful candidate be required to work out of the Aurora Office located at 15150 Yonge Street, Aurora, Ontario, and will be required to travel extensively within York Region & South Simcoe for client meetings, staff training and meetings.

Job Profile

The Case Manager works within a Housing First model and collaborates with clients to provide individualized and flexible support to help them find housing, engage and integrate them into the community, helps to facilitate their access to resources and supports to maximize their independence and potential, and promote their recovery. The work with clients is achieved with a focus on Housing stabilization.

Individuals are assisted to identify strengths and needs and develop long term goals, short term objectives to meet these goals, and concrete action steps to achieve the objectives. In addition, the Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability. The Case Manager may be assigned other duties as required.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.

The Case Manager may be assigned to different programs as required based on need (i.e.: Flexible Support, ACTT, Case Management, etc.)

Responsibilities

Adheres to the Intensive Case Management Services Standards of the Ontario Ministry of Health and Long-Term Care.
Maintains a client caseload in accordance with the above standards.
Is familiar with signs and symptoms of trauma in clients and is able to respond appropriately in making referrals and providing short-term assistance to clients to help them to manage these symptoms.
Initiates referrals to other CMHA programs or external agencies as required.
Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations.
Establishes a collaborative partnership with clients that involves non-judgmental listening and client-directed goal setting that fosters independence, self-determination, competence and hope, by employing empowerment/Recovery principles and practices.
Uses effective listening skills to address the clients’ issues and needs.
Informs clients of confidentiality requirements and limitations of confidentiality.

Requirements

Degree with four years’ experience or Diploma with six years’ experience in a community based mental health organization; experience in homelessness sector is preferred.
Current registration with OCSWSSW or a regulatory body under the Regulated Health Professions Act. Cannot be in the qualifying stages.
A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset.
Knowledge of the Ontario Mental Health Act, Residency Tenant Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements.
Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with consumers.
Extensive knowledge of supports and services in York Region and South Simcoe, including formal and informal resources.
Knowledge of systemic issues such as poverty, unemployment, stigma, medications and the isolation felt by individuals with serious mental health issues and their families.
Ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationships with consumers, maintain confidentiality, and engage in reasonable self-care strategies designed to reduce stress by balancing work/life responsibilities.
Excellent oral and written communication skills
Ability to demonstrate computer skills, specifically Microsoft Office and Outlook
A valid Canadian Full G driver’s license, a minimum $1,000,000 third party liability insurance
A satisfactory and current Vulnerable Sector Screening (Police Check).

This statement is intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People and Teams.

Working Conditions

Office work, community settings, meetings in clients’ home and travel with clients.

Disclaimer

In keeping with mental health reform, best practices, funding, and direction, this position may later require knowledge, skills, abilities, and working conditions not noted here.

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups: