Case Manager

Canadian Mental Health Association (CMHA) - Toronto; Toronto; On-site; CAD 42,000 - 46,000; Full time

Job summary

CMHA Toronto is seeking a Case Manager for the Early Psychosis Intervention Team. The role supports young adults through a Coordinated Specialty Care model, with a focus on education, recovery, and life skills development.

The position is full-time contract (5 months) with standard 35 hours per week, located at Lawrence Avenue West or partner sites. A bachelor's degree in Social Work or equivalent and 3+ years of experience are required.

Qualifications

• Bachelor level education in Social Work or equivalent.
• Minimum three years of mental health experience; community-based experience preferred.
• Ability to work in Coordinated Specialty Care (CSC) for psychosis.

Responsibilities

• Provide CSC-based care for young adults with first-episode psychosis.
• Develop therapeutic alliances with clients and families.
• Deliver psychoeducation on symptoms, recovery, and coping.
• Complete assessments and create individualized service plans.
• Monitor progress and support treatment adherence.
• Link clients to community resources and supports.
• Collaborate with the team and partners for coordinated care.
• Occasional evening work required.

Skills

Excellent communication

Active listening

Relationship-building

Team collaboration

Adaptability

Learning mindset

Crisis intervention

Education

Bachelor’s degree in Social Work/Social Science

Tools

Electronic Health Records (EHR)

Data literacy

Job description

Case Manager- Early Psychosis Intervention Program - ( Full-Time Contract - 5 months)

The Role and Opportunity

CMHA Toronto is seeking a Case Manager- to join our Early Psychosis Intervention Team. This position is part of a dynamic, multidisciplinary team and will be based at our Lawrence Avenue West location or a designated community partner site. Our Early Psychosis Intervention program serves young adults aged 16-34 who have experienced a first episode of psychosis, along with their families. Services are provided within a Coordinated Specialty Care for Psychosis Model to promote recovery, resiliency, and life skills development, helping young people stay on track with education and employment goals.

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, trauma informed and recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Hiring Salary Range : $30.19/hour - $33.08/hour + 4% vacation

Hours of Work : 35 per week

Responsibilities

• Provide care within a coordinated specialty care model for psychosis, incorporating evidence-based practices such as supported employment and education services (SEE), while actively engaging in ongoing learning and professional development.
• Develop therapeutic alliances with clients and their significant others.
• Provide psychoeducation about symptoms, recovery principles, and coping strategies.
• Complete assessments and develop individualized service plans.
• Monitor client progress and support treatment adherence.
• Assess client needs and link to appropriate community resources.
• Work from a recovery-based perspective, promoting empowerment and inclusion.
• Provide support and education to family members and significant others.
• Collaborate with other team members and community partners to ensure coordinated care.
• Some evening work is required.

Experience & Education Required

• Bachelors level education in Social Work/Social Science or equivalent.
• Experience: Minimum of three (3) years of mental health experience; community-based experience is a strong asset.
• Clinical Expertise: Excellent skills in mental health assessment, teaching, case management, decision-making, and effective crisis intervention.
• Specialized Care Delivery: Ability to learn and deliver care within a Coordinated Specialty Care (CSC) model for psychosis, including supported employment and education supports.
• Intervention Skills: Demonstrated ability to intervene effectively in clinical situations for youth and adults experiencing mental illness.
• Equity & Inclusion: Ability to demonstrate a non-homophobic, anti-racist approach and work effectively with diverse communities.
• Communication & Interpersonal Skills: Strong communication, active listening, and relationship-building skills.
• Language Skills: Fluency in a second language is considered an asset.
• Adaptability & Continuous Learning: Commitment to ongoing professional development and integration of evidence-based practices.
• Technology Proficiency: Experience with electronic health records and data literacy for program outcomes.
• Access to a car and a valid driver's license is required.

WHY CHOOSE CMHA TORONTO?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Work-life balance and flexibility - to ensure you have time for the things that matter to you
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.

CMHA Toronto is committed to our workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such we encourage applications from individuals who identify as Black, Indigenous, racialized, 2SLGBTQQIA+, and/or those with lived or living experience of mental health and addictions challenges. If you are contacted for an interview, please advise prior to the interview if you require any accommodation.

To be eligible for this role, candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

Important Disclosure

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for a new vacancy.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.