Supporting People Caseworker

Hull City Council; Toronto; On-site; CAD 57,000 - 62,000; Full time

Benefits offered by this job

A competitive salary

LGPS pension

23 days annual leave + public holidays

Career development and training

Supportive culture

Job summary

Hull City Council is seeking a dedicated Supporting People Caseworker to join the Hull Money Team. You will provide person-centred, trauma-informed support to residents facing financial challenges, helping them access services, financial aid and resilience-building opportunities.

Reporting to the Advice Services Manager, you will manage a caseload and collaborate with partner organisations to ensure timely, coordinated assistance while adhering to safeguarding and data protection requirements.

Qualifications

• Experience delivering person-centred, trauma-informed casework to vulnerable residents.
• Ability to assess needs, risks and barriers and provide appropriate support.
• Experience coordinating with Hull Money Team and partner organisations.

Responsibilities

• Manage referrals and undertake holistic assessments of residents at risk of financial hardship.
• Deliver trauma-informed casework to help residents access services and improve wellbeing.
• Identify residents at risk and take timely action to address immediate needs.
• Support residents to maximise income and access financial assistance including benefits and grants.
• Develop and review personalised action plans to address financial difficulties.
• Manage an allocated caseload and maintain ongoing support until stabilised.
• Coordinate support across Hull Money Team and partners for timely access to services.
• Undertake outreach work including home visits and community engagement.
• Maintain confidential case records compliant with procedures and data protection.

Skills

Holistic assessments

Trauma-informed approach

Outreach work

Coordination with partners

Resource navigation

Job description

Number of Vacancies

4

Time Type

Full time

Worker Type

Fixed Term (Fixed Term)

Proposed Interview Date

Thursday, December 3, 2026

Hours of Work

37

Hiring Manager

Michelle Hazelwood

Contact Number

01482 613693

Job Description Summary

4 x Full Time, Fixed Term positions available until the 31st March 2029 due to specific funding.

Proposed Interview Dates: 3rd & 4th December 2026

Improving financial wellbeing and building resilience

The Hull Money Team brings together expertise and support to help residents access the right advice and assistance at the right time, improving financial wellbeing and helping prevent difficulties from escalating into crisis.

We are looking for dedicated Supporting People Caseworkers to join our team. This is an opportunity to support people facing financial challenges, helping them access services, overcome barriers and work towards greater stability and independence.

Working as part of a supportive and collaborative environment, you will engage with individuals experiencing a range of circumstances and help them access practical support tailored to their needs. You will also work closely with colleagues and partner organisations to help ensure people receive coordinated and timely assistance.

Why Join the Hull Money Team?

The Hull Money Team is committed to helping residents improve their financial wellbeing, increase resilience and access support at the earliest opportunity. Through partnership working and a focus on prevention, the team helps people identify solutions, build confidence and achieve positive outcomes.

As a Supporting People Caseworker, you will have the opportunity to make a meaningful difference to people’s lives while developing your skills and experience within a supportive advice and support service. This is a rewarding role for someone who is passionate about helping others and empowering people to move forward with confidence.

ROLE AND PURPOSE

The Supporting People Caseworker will be part of Hull City Council Advice Services, alongside the Welfare Rights Service, reporting to the Advice Services Manager.

The role supports the delivery of a programme aimed at strengthening community resilience and improving outcomes for local people through partnership working and improved access to services and opportunities.

Funded through the Crisis & Resilience Fund, the postholder will work as part of the Hull Money Team to provide person-centred, trauma-informed casework to vulnerable residents at risk of financial crisis. Acting as a first point of contact, they will assess needs, identify immediate risks, and support residents to access appropriate advice, financial support and wider resilience services.

The postholder will work proactively to overcome barriers to engagement, coordinate support across Hull Money Team services and partner organisations, and remain involved until residents’ circumstances have stabilised and they are better equipped to manage future challenges independently.

PRINCIPAL ACCOUNTABILITIES

1. 1. Manage referrals and undertake holistic assessments of residents experiencing, or at risk of, financial hardship, identifying needs, risks, vulnerabilities and appropriate interventions.
2. 2. Deliver person-centred, trauma-informed casework support to residents, enabling them to access services, overcome barriers and improve their financial wellbeing.
3. 3. Identify residents at risk of financial crisis and take timely action to address immediate needs, prevent escalation and promote financial stability.
4. 4. Support residents to maximise income and access financial assistance through benefit entitlement checks, benefit applications, grants, charitable funds and other available support.
5. 5. Develop, implement and review personalised action plans with residents to address financial difficulties and build longer-term resilience.
6. 6. Maintain responsibility for an allocated caseload, providing ongoing support, ensuring residents remain engaged and supported until their situation has stabilised.
7. 7. Coordinate support for residents across the Hull Money Team and partner organisations, ensuring effective referrals and timely access to appropriate services.
8. 8. Undertake outreach work, including home visits and community-based engagement, where required to assess need and support vulnerable residents.
9. 9. Maintain accurate, confidential and up-to-date case records, ensuring compliance with organisational procedures, funding requirements and data protection legislation.

1. Work in accordance with safeguarding, quality assurance and health and safety requirements, contributing to service improvement and positive outcomes for residents.

NC5112.Supporting People Caseworker.doc

Compensation Grades

GRADES 6.

Pay Ranges

£30,515.00 - £33,119.00

Job Classifications

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 6- Enhanced (Adult Workforce) - (Disclosure and Barring Service (DBS)), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.

We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application.