Support Worker

Dublin Rape Crisis Centre; Toronto; On-site; CAD 42,000 - 49,000; Part time

Job summary

The Dublin Rape Crisis Centre is seeking a part-time Support Worker to assist survivors of sexual violence. The ideal candidate will provide indispensable support and accompaniment to those in the legal and medical systems and assist in various projects within the organization. This role requires sensitivity, strong interpersonal skills, and previous experience in a supportive capacity.

Benefits

Annual Leave 23 days Pro Rata

Pension Contribution

Travel Tax Saver Scheme

Bike to Work Scheme

DRCC EAP Programme

Qualifications

• 2-3 years of experience in a similar area desired.
• Experience operating a CRM system (Dynamics or Salesforce) is advantageous.
• Ability to deal with sensitive information is crucial.

Responsibilities

• Accompany victims through the sexual assault and treatment unit.
• Provide administrative assistance related to accompaniment services.
• Maintain confidentiality and adhere to all laws and regulations.

Skills

Communication

Interpersonal skills

Organizational skills

Empathy

Tools

CRM system

Microsoft Word

Microsoft Outlook

Job description

Job Title: Support Worker

Reporting to: Accompaniment Services Manager

Working hours: 3 Day Week (Flexibility required)

Working Days Wednesday to Friday

The Role

DRCC is recruiting a part-time Support Worker to support DRCC’s accompaniment service. The accompaniment service offers support, information and accompaniment to victims/survivors of sexual violence. The role of support worker would involve accompanying victims/ survivors in the sexual assault and treatment unit (SATU) in the Rotunda Hospital, when reporting sexual violence to external organisations such as the Gardaí and when attending any trial, court case or hearing.

The accompaniment support worker will support the Accompaniment Manager and the Co-ordinator with the delivery of all accompaniment services. Ideally the person would have experience working in an accompaniment role and supporting people who have experienced trauma, full DRCC training will be provided.

This is an excellent opportunity to join a growing team at an exciting point in the accompaniment and organisations development where the successful candidate will be making a huge and varied contribution to the work of DRCC.

Responsibilities and Duties

To provide victims of sexual violence with:

• To support and accompany victims/ survivors in the sexual assault and treatment unit (SATU) in the Rotunda Hospital
• To assist the Accompaniment Co-ordinator with projects or tasks relevant to the accompaniment services
• To provide administrative assistance to the Accompaniment Manager and Co-ordinator in relation to the accompaniment services
• Support and accompaniment when reporting sexual violence to any organisation such as the Gardaí
• Support and accompaniment when attending any trial, hearing or court process
• To maintain records and online report forms
• To attend in house training on a regular basis
• To maintain strict confidentiality in relation to those supported and adherence to all laws and regulations
• To update the CRM system in order to inform the policy and advocacy work of the DRCC
• To be flexible with regard to working hours in line with the needs of the service
• To attend supervision as directed by the Accompaniment Manager
• To attend team & staff meetings

The Person Requirement

• 2-3 years of experience working in a similar area
• Experience of operating a CRM system (Dynamics or Salesforce) an advantage
• Ability to deal professionally with all types of information, including that of a highly sensitive and confidential nature
• Strong communication and interpersonal skills and a passion for supporting people
• Proficiency in Microsoft Word and Microsoft Outlook
• Proven track record of highly effective organizational skills
• Excellent written, verbal, and listening communication skills
• Possess empathy and understanding of the work of DRCC
• Possess an ability to work well with others
• Receive feedback and instruction in a professional manner
• Adhere to the Values of DRCC

The details contained in this job description reflect the content of the job at the date the job description was prepared. It should be remembered, however, over time, the nature of individual jobs may change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

Please send an expression of interest letter (by email) and a copy of your up to date CV to [e-mail]

Dublin Rape Crisis Centre is an Equal Opportunities Employer. Dublin Rape Crisis Centre welcomes applications from people of diverse backgrounds and abilities.

T&C's

Salary €42,000 Pro Rata (3 Days)

Annual Leave 23 days Pro Rata per annum

Pension Contribution

Travel Tax Saver Scheme

Bike to Work Scheme

DRCC EAP Programme

NOTE

Garda Vetting is a requirement.

All prospective employees are required to declare prior convictions and whether they have been or ever having been the subject of any investigation or inquiry into abuse or other inappropriate behaviour.