Support Technician

Town of Oakville; Oakville; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Town of Oakville is seeking a dedicated IT Support Specialist for a permanent full-time position. The role involves providing technical support to corporate users, managing Service Desk requests, and ensuring efficient operation of IT resources. The ideal candidate will possess a diploma in Information Technology and relevant experience in a Service Desk environment. This position offers a defined benefit pension plan and a comprehensive health plan, promoting a balanced work environment. Applications are open until May 21, 2025.

Benefits

Defined benefit pension plan (OMERS)

Comprehensive health plan

Work/life balance environment

Qualifications

• 1 year of experience in a formalized Service Desk operation.
• Strong analytical, diagnostic and problem solving skills.

Responsibilities

• Assist corporate users with problems relating to computers and other endpoint assets.
• Provide technical support to clients in the advanced use of software applications.
• Monitor staff self-created Service Desk tickets.

Skills

Communication

Problem Solving

Analytical Skills

Education

Two-year college diploma in Information Technology

Tools

Microsoft M365

MS Windows

Active Directory

Job description

Job Details

Permanent Full Time CUPE 1329

Posting Status

Open to all current Town of Oakville employees and External candidates

Duration

Contract position until March 2027

Closing Date

Applications for this position must be received at by no later than 11:59 pm on May 21, 2025.

We Offer

• A defined benefit pension plan (OMERS)
• Comprehensive health plan complemented with life and disability insurance
• A progressive work environment that promotes a work/life balance and strives to be a great place for great people to do great things
  
  

Job Responsibilities

• Assist all corporate users with problems relating to computer s and other endpoint assets.
• Answer technical Service Desk calls in a pleasant manner. This will entail general working knowledge of all corporate software/hardware packages and their interdependencies .
• Monitor staff self-created Service Desk tickets and action and/or route issues for resolution.
• Provide technical support to clients in the advanced use of software applications, including guidance regarding the appropriate tools to solve particular problems and how to operate the standard suite of office automation products.
• Hardware/software configuration and support as it relates to corporate supported software.
• Full documentation and/ tracking of Service Desk requests.
• Isolate and resolve problems related to users, network and endpoint devices (laptops, printers, mobile devices) through discussions with the user.
• Actively identify and analyze Service Desk trends by capturing historical information through a problem tracking system in order to resolve ongoing problems.
• Identify, access, and build knowledge base that contributes to knowledge and solution development.
• Performs other duties as assigned.
  
  

Qualifications/Skills

• Minimum completion of a two-year college diploma in Information Technology
• 1 year of experience in a formalized Service Desk operation.
• Demonstrated experience imaging MS Windows endpoints
• Working knowledge of Group Policy and Active Directory
• Strong working knowledge of Microsoft M365 office productivity suite.
• Ability to identify issues and capabilities of modern operating systems (i.e. drivers, configurations).
• Strong analytical, diagnostic and problem solving skills
• Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
• Demonstrated ability in the areas of customer service and relationship building.
• Operation Systems Certification would be an asset
• A+ (Hardware Maintenance) Certification would be an asset.
• The successful candidate must hold a valid and unrestricted Ontario Driver’s License Class G minimum and will be required to supply their own personal vehicle for performing job duties/corporate business.
  
  

DATED: May 7, 2025

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.

We thank all applicants and advise that only those selected for an interview will be contacted.