Support Specialist - Red Deer

Bulletproof Networks Inc.; Red Deer; On-site; CAD 52,000 - 76,000; Full time

Job summary

BulletproofInfoTech in Alberta is seeking an IT Support professional to help customers maximize their technology. You will configure, deploy, and support business-class equipment onsite and remotely, troubleshoot issues, and collaborate with a team to provide practical IT solutions.

Ideal candidates bring experience with Windows desktops/servers and Exchange/365, plus strong communication skills to liaise with clients and colleagues effectively.

Qualifications

• Experience supporting Windows-based desktops and servers.
• Knowledge of Exchange/365 and remote access.
• Ability to configure, deploy, and support equipment onsite and remotely.
• Strong communication and people skills.

Responsibilities

• Priority #1: Help humans get their jobs done with technology.
• Configure, deploy, and support business-class equipment onsite and remotely using cutting-edge tools.
• Respond to customer-reported issues – identify problems, troubleshoot, and resolve with your team.
• Recommend solutions and provide advice as required.
• Assist in design and delivery of IT projects.
• Document all activity in a clear and concise manner.

Skills

Windows OS & desktops

Microsoft Exchange/365

Remote Desktop Services

Firewall technologies

Cloud services

Mobile devices

Strong communication

Tools

Windows Server

Exchange/365

Remote Desktop Services

Firewalls

Cloud services

Job description

Want to be on the leading edge?Are you passionate about IT and helping humans get the most from their technology?Do you want to work in a highly collaborative company where you’re learning like crazy with a team to back you up?Do you want to have fun workingin a fast-paced setting, and know that you’re making a difference?

CORE RESPONSIBILITIES:

• Priority #1: Help humans get their jobs done with technology
• Configure, deploy, and support business‑class equipment onsite and remotely using a variety of cutting‑edge tools and technologies
• Respond to customer‑reported issues –identify problems, troubleshoot, and resolve with the support of your team
• Recommend solutions andprovide advice as required
• Assistin design and delivery of IT projects
• Document all activity in a clear and concise manner.

REQUIREMENTS

Bulletproof IT is growing steadily, and looking for reinforcements – people with experience supporting:Microsoft Windows‑based desktops and serversMicrosoft Exchange/365Remote Desktop ServicesAdvanced firewallsCloud servicesMobile devicesExcellent communication and people skills are as important to us as technical skills, and education and certifications are an advantage though the right experience and attitude may substitute.

This position may be exactly what you’re looking for, if:you want to be with a company that cares more about client satisfaction than "billable hours";you wanttomakearealdifference instead of fighting bureaucracy and apathy all day;youarefedupwithchaotic environments whereeveryoneisexpectedtoworkinavacuum,andREALstandardsandbestpracticesarefewandfarbetween;youwanttowithacompanythatcontinuallyinnovatesandworkstobecomesomethingbettereveryday.

WithofficesinCalgaryandRedDeer,BulletproofInfoTechhasbeendeliveringhigh‑endITsolutions tosmallandmid‑sizedbusinesses throughoutAlbertafor30yearsandcounting.