Support Services Team Lead

Mon Sheong Foundation; Whitchurch-Stouffville; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a Support Services Team Lead to oversee Environmental Services in a long-term care setting. This role involves ensuring a safe and clean environment for residents while adhering to relevant legislation and standards. The ideal candidate will possess strong managerial skills, a solid understanding of infection control protocols, and experience in operational management. Join a dedicated team committed to providing high-quality care and support in a nurturing environment. This is a fantastic opportunity to make a meaningful impact in the lives of residents and staff alike.

Qualifications

• Minimum of two years’ experience in a managerial or supervisory role.
• Knowledge of evidence-based practices related to housekeeping and maintenance.

Responsibilities

• Monitor and evaluate Environmental Services for compliance and effectiveness.
• Ensure adherence to Infection Prevention and Control protocols.
• Participate in safety committees and emergency plans.

Skills

Managerial Skills

Knowledge of IPAC Protocols

Operational Management

Education

Post-secondary degree or diploma

Job description

Responsibilities

Reporting to the Administrator or Assistant Administrator, the Support Services Team Lead is responsible for monitoring and evaluating the Environmental Services, ensuring a safe, clean, secure, and well-maintained home environment for Residents, Family Members, Visitors, and Staff, in compliance with relevant legislations, standards, and guidelines as reflected in the Fixing Long-Term Care Act, 2021.

Main Duties

1. Monitor and evaluate that Environmental Services meet the Program and Services goals and objectives.
2. Plan, coordinate, monitor, and evaluate the effectiveness of all operational activities within the housekeeping, laundry, and maintenance departments.
3. Ensure compliance with applicable legislation, inspections, and investigations related to housekeeping and laundry.
4. Collaborate with service providers regarding budgets, purchases, or replacement of supplies and equipment approved under Mon Sheong inventory list.
5. Participate in the Joint Health and Safety Committee, Emergency Plan, and Fire Prevention Programs.
6. Maintain knowledge of the Fixing Long Term Care Act, Occupational Health and Safety Act, and other relevant standards and regulations at federal, provincial, and municipal levels affecting Long Term Care operations.
7. Ensure adherence to Infection Prevention and Control (IPAC) protocols, including cleaning processes, laundry handling, PPE use, hand hygiene, especially during outbreaks or with residents with communicable diseases.
8. Monitor employee productivity and implement processes to enhance service or productivity.

Others: To undertake any other duties as assigned by the Administrator.

Qualifications

• Post-secondary degree or diploma.
• Knowledge of evidence-based practices related to housekeeping, laundry, waste management, and maintenance.
• Minimum of two years’ experience in a managerial or supervisory role.
• Experience with Infection Prevention and Control (IPAC) protocols relevant to Environmental Services.
• Experience working with Service Providers is an asset.