Support Services Manager - Future Opportunity

Avenue.io Inc.; Alberta; On-site; CAD 70,000 - 90,000; Full time

Job summary

eStruxture is seeking an ambitious Support Services Manager to help run our camp operations across accommodations, food services, health and safety, and facilities. You will gain hands-on exposure to all support areas and collaborate with on-site management to deliver exceptional service to residents and clients.

This role emphasizes leadership development, staff coaching, quality audits, policy improvement, and budget support.

Qualifications

• Proficient with Microsoft Office (Teams, Excel, Word, SharePoint, OneNote, OneDrive).
• Strong leadership, communication, analytical and problem-solving abilities.
• Experience in mentoring and cross-cultural teamwork.
• Customer-service focused with service excellence.

Responsibilities

• Oversee day-to-day camp operations across service areas.
• Coordinate service delivery to residents and clients.
• Lead staff scheduling, training, and performance coaching.
• Support health and safety, incident reporting, and audits.
• Contribute to policy and performance metric development.
• Assist in budget prep, cost control, and reporting.
• Engage in special projects and cross-functional initiatives.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Cross-cultural

Team building

Customer service

Tools

Microsoft Teams

Excel

Word

SharePoint

OneNote

OneDrive

Job description

Position Overview:

The Support Services Manager will work under the guidance of senior camp leadership to develop the skills and experience necessary to manage all aspects of camp operations. This role is designed to prepare high-potential candidates for future leadership positions by providing hands‑on exposure to the full spectrum of support services, including accommodations, facility maintenance, food services, retail services, health and safety, and strong customer service presence.

Key Responsibilities:

• Assist in managing day‑to‑day operations across multiple service areas including accommodations, food services, housekeeping, health and safety, facilities, facility maintenance and administrative functions.
• Coordinate and ensure smooth delivery of services to meet the needs of camp residents and clients.
• Liaise with on‑site management and client representatives to ensure responsive and effective service delivery.
• Participate in quality audits, inspections, and continuous improvement initiatives.
• Contribute to the development and refinement of operational policies, procedures, and performance metrics.
• Support the implementation and monitoring of health, safety, and environmental programs, including orientation, training, compliance, and incident reporting.
• Support staff scheduling, training, coaching, and performance management.
• Resolve customer concerns and contribute to a positive camp experience.
• Assist in budget preparation, cost control, and financial reporting.
• Prepare and submit internal and external reports as required.
• Engage in special projects and cross‑functional initiatives as assigned.

Required Qualifications:

• Proficient with Microsoft Office products such as Teams, Excel, Word, SharePoint, OneNote, and OneDrive.
• Demonstrated leadership potential with strong communication, presentation, analytical, and problem‑solving skills.
• Experience in team building, mentoring, and working in cross‑cultural environments.
• A focus on service excellence, operational efficiency, and customer satisfaction.
• Willingness to work in a rotational camp‑based environment.

Preferred Qualifications:

• Experience in Hotel/Accommodation/Customer Service Management or a related field.
• Experience working in a remote environment, accommodation, or camp services industry.
• Comfortable using tablet‑based apps; experience with retail POS systems or accommodation systems.