Front Desk Housing Associate, Full Time

Compass Group Canada; Fort McMurray; On-site; CAD 25,000 - 33,000; Full time

Job summary

Compass Group Canada in Alberta Fort McMurray is seeking a Front Desk/Housing Associate to be the first point of contact for residents and associates needing assistance within the camp.

You will provide hospitality reception, coordinate with housekeeping and maintenance, maintain resident data, and support daily reporting and administrative tasks. Local applicants preferred; 12-hour day shifts; 14 on/14 off rotation.

Qualifications

• Minimum 2 years of customer service and reception experience in a fast-paced environment.
• Diploma in hospitality and hotel management is an asset.
• Exceptional customer service attitude and experience.
• Proven time-management and organization skills.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Previous remote camp work in Food & Support Services is an asset.

Responsibilities

• Provide hospitality reception services to the camp residents.
• Coordinate with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained.
• Ensure data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders.
• Complete daily and period reporting for management and client.
• Perform other administrative duties and functions as required.

Skills

Customer service

Reception experience

Time management

Communication skills

MS Office

Education

Diploma in hospitality and hotel management

Tools

MS Office Suite

Job description

The responsibility of the Front Desk/Housing Associate is to be the first point of contact for all initial inquiries by the clients and associates needing to be directed to services within the unit.

Essential Duties And Responsibilities

• Provide hospitality reception services to the camp residents.
• Coordinate with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained.
• Ensure data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders.
• Complete daily and period reporting for management and client.
• Perform other administrative duties and functions as required.

Qualifications

• Minimum 2 years of customer service and reception experience in a fast-paced demanding environment
• Diploma in hospitality and hotel management is an asset
• Exceptional customer service attitude and experience
• Proven time-management and organization skills
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Previous remote camp work in Food & Support Services is an asset

Position Requirements

• Pass a Drug & Alcohol Test
• Shift: 12hr/Day (Monday to Thursday. Tuesday & Wednesday are split shifts)
• Rotation: 14 Days on/14 Days off
• Local applicants preferred

ESS Canada is committed to building meaningful partnerships with Indigenous communities and supporting inclusive employment opportunities. Consistent with our Indigenous community partnership commitments and voluntary employment equity initiatives, qualified Indigenous applicants (First Nations, Métis, and Inuit) may be given preference in the hiring process. Such applicants are invited to voluntarily self-identify and may be required to confirm a claim of Indigenous identity during the hiring process.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.