Front Desk Clerk & Relief Camp Manager

Royal Camp Services; Edmonton; In loco; CAD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Advancement opportunities

Descrizione del lavoro

Royal Camp Services seeks a Front Desk Clerk to support camp operations and guest services in a remote site environment. You will manage front desk tasks, assist with housekeeping coordination, and help ensure a safe, clean, and welcoming camp for workers.

The role requires hospitality experience, English fluency, and flexibility to work rotating shifts. Benefits follow probation and opportunities for advancement in a safety-focused team.

Competenze

• Hospitality degree or diploma required or preferred.
• 3-5 years hospitality experience in housekeeping and front desk roles.
• Proficient with MS Office and able to learn our PMS.
• Able to work a standard rotation of 21-7, 28-14 or other rotations as site needs.
• English proficiency in reading, writing, and speaking.

Mansioni

• Provide relief coverage for the Camp Manager.
• Handle check-ins/outs, supervise housekeeping staff, respond to client concerns.
• Maintain customer engagement and high service standards.
• Complete daily dorm evaluations and address deficiencies.
• Assist with staff scheduling, paperwork, and document processing.

Conoscenze

Customer service

Communication

Hospitality mindset

Shift flexibility

Formazione

Hospitality management degree or diploma

First Aid Certificate

Food Safety Certificate (Alberta Health Services)

Strumenti

MS Office

Property Management System (PMS)

Descrizione del lavoro

Royal Camp Services provides industry leading remote location accommodations for workforce housing. We offer long-term and seasonal employment in the culinary, hospitality, remote site services, and remote site operations industries.

Reporting to the Camp Manager, a Front Desk Clerk is responsible to support the camp's operation by maintaining a functional and operational front desk.

Job duties include but are not limited to:

• Providing relief coverage for the Camp Manager
• Help with all the office duties such as checking clients in and out of rooms, supervise housekeeping staff, and responding to client concerns.
• Maintain a focus on customer engagement, service standards and professionalism.
• Complete written dorm evaluations daily and ensure camp attendants correct all deficiencies.
• Assist the Camp Manager with:
• Reviewing, monitoring and scheduling staff requirements in our camp operations
• Coordinating and implementing all paper work required for the complete operations of the camp business, which entails collecting, tracking, logging and forwarding documents for processing
• Liaising between the sub-contract suppliers
• Ensuring all company policies and procedures are being enforced and adhered to all by field staff and supervisors
• Administrative tasks: answer phone calls, deal with general inquiries, filing, photocopying, faxing, and electronic ordering
• Kitchen support: including restocking and replenishing machines and supplies, wiping tables and counters
• Housekeeping support: cleaning assigned rooms to standard
• Participate in toolbox meetings, complete Field Level Hazard Assessment, and Hazard Identifications on a daily basis
• Other duties as assigned

Requirements:

• Hospitality management degree or diploma preferred
• 3-5 years of hospitality experience in housekeeping and front desk roles required
• Must be proficient with MS Office, and know or be able to learn our property management system.
• Available to work a standard rotation of 21-7, 28-14 or other rotations depending on site needs
• Available to adjust to variable shift length with appropriate breaks.
• Able to work either a day shift or night shift
• A valid Alberta Health Services recognized Food Safety Certificate is required
• A valid Standard First Aid Certificate is required
• Strong interpersonal and communication skills (including reading, writing, and speaking English)
• Be able to lift/move up to 25lbs throughout a work shift
• Be able to work comfortably and maintain high levels of performance during 12 hour shifts
• Be able to provide at least 2 professional work references
• Obtain safety and training standards based upon position, contract, and site requirements

What We Offer:

• Opportunities for advancement through internal promotions
• A strong safety culture emphasizing training and awareness so that you come home safely
• Competitive industry wages which outperform similar jobs in urban areas
• Benefits package available following probationary period
• High performing coworkers who will help you excel and adapt to a remote camp environment

Our positions are safety sensitive and require employees to successfully complete a site pre-access drug and alcohol test and site specific training.

Due to the volume of applications received phone calls, walk-ins and / or faxed resumes will not be accepted.